Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Honesty Ponder

Atlanta

Summary

Versatile and impact-driven Program Manager II at Amazon Ring Customer Support, with a strong foundation in cross-functional leadership, CRM platform transformation, and performance optimization. Widely recognized as the "glue" of the organization, providing strategic coordination across the Global Learning & Quality (GLQ) department—Learning Design, Training & Development, Quality Assurance & Insights, and Leadership Development. Successfully led the full-scale Salesforce Service Cloud migration and managed a robust portfolio of initiatives that support global operational readiness, learning innovation, and customer experience excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Manager II

Amazon Corp.
Atlanta
10.2022 - Current
  • Company Overview: Amazon Ring Customer Support
  • Led Amazon Ring's enterprise-wide migration to Salesforce Service Cloud, managing all phases from discovery to implementation.
  • Managed a portfolio of 64+ projects across Learning Design, Training & Development, QA & Insights, and Leadership Development.
  • Created global onboarding frameworks, deployed across four sites, reducing new-hire attrition by 69%.
  • Designed a resource model that improved operational efficiency by 30% and recovered $750K in OpEx.
  • Produce biweekly executive reporting with strategic OKR insights for CS leadership.
  • Mentor junior PMs and project coordinators to develop cross-functional leadership capacity.

Licensed Realtor & Consultant

Better Homes and Gardens Real Estate
Atlanta
06.2020 - Current
  • Manage residential transactions with emphasis on first-time homebuyers and relocation clients.
  • Built a 95% client satisfaction rate and 70% referral growth through strategic marketing efforts.

University Development Counselor

Grand Canyon University
Atlanta
07.2020 - 08.2022
  • Cultivated community and corporate partnerships to enhance academic program awareness.
  • Orchestrated outreach events that contributed to a 30% increase in prospective student engagement and program inquiries.
  • Advised prospective students on program offerings, enrollment processes, and career pathways to align educational goals with professional ambitions.
  • Partnered with internal departments to ensure seamless student onboarding, from application through academic advising.

Center Director

C2 Education
Orlando
09.2016 - 05.2020
  • Led all operational, instructional, and staffing responsibilities for a high-performing learning center serving 175+ students.
  • Drove a 35% increase in student enrollment through local marketing initiatives and academic performance improvement programs.
  • Managed hiring, training, and evaluation of instructors and administrative staff.
  • Implemented academic planning sessions with families to improve student outcomes and parent engagement.

Director of Community & Corporate Relations

Orbis Education/Utica College
  • Forged strategic partnerships to expand nursing and health science program enrollments.
  • Delivered presentations, facilitated outreach, and aligned program offerings with workforce needs.
  • Oversaw regional marketing strategies to build brand visibility in competitive academic markets.

Director of Career Services

ITT Technical Institute
  • Developed and executed career readiness programming that improved graduate placement rates.
  • Engaged with employers to align curriculum with market trends and talent expectations.
  • Coordinated employer advisory board meetings to incorporate feedback into academic programs.

Employer Liaison

DeVry University
  • Coordinated employer engagement and externship opportunities for students across technical and business disciplines.
  • Supported workforce development initiatives by matching student competencies with hiring partner needs.

Regional Program Manager

The College Network
  • Managed education-based outreach and partnerships across a multi-state region, exceeding enrollment targets year-over-year.
  • Conducted strategic presentations for hospitals and corporate stakeholders to align learning pathways with organizational goals.

Education

Bachelor of Science - General Studies (Business Minor)

Indiana Wesleyan University
Marion, IN

Medical Assisting -

Remington College
Cleveland, OH

Skills

  • Program & Product Lifecycle Management
  • CRM Platform Migrations (Salesforce)
  • Learning & Quality Enablement
  • Stakeholder Communication & Alignment
  • Data-Driven Decision Making
  • Training Operations Management
  • Cross-Functional Collaboration
  • Process Optimization
  • Change Management & Governance

Certification

  • Six Sigma Yellow Belt Certification
  • Licensed Realtor – State of Georgia & Florida
  • Amazon Customer Experience & Engagement Training
  • Leadership Development & Coaching Certification (Amazon GLQ)
  • Data-Driven Decision Making (Coursera/Amazon Internal Training)

References

Available upon request.

Timeline

Program Manager II

Amazon Corp.
10.2022 - Current

University Development Counselor

Grand Canyon University
07.2020 - 08.2022

Licensed Realtor & Consultant

Better Homes and Gardens Real Estate
06.2020 - Current

Center Director

C2 Education
09.2016 - 05.2020

Director of Community & Corporate Relations

Orbis Education/Utica College

Director of Career Services

ITT Technical Institute

Employer Liaison

DeVry University

Regional Program Manager

The College Network

Bachelor of Science - General Studies (Business Minor)

Indiana Wesleyan University

Medical Assisting -

Remington College

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Honesty Ponder