Hope Bissell

• Craft Exceptional Cocktails: Design, prepare, and present innovative and classic cocktails using premium spirits, fresh ingredients, house-made syrups, and infusions. Demonstrate deep knowledge of flavor profiles, balance, and presentation techniques (e.g., garnishes, glassware selection, smoke/foam/molecular elements when appropriate).

• Deliver Luxury Guest Service: Provide warm, anticipatory, and personalized service. Engage guests with product knowledge, recommend pairings based on preferences, and create a welcoming yet refined atmosphere. Handle VIPs, regulars, and high-profile clientele with discretion and professionalism.

• Beverage Expertise & Education: Maintain comprehensive knowledge of spirits, wines, beers, aperitifs, digestifs, and non-alcoholic options. Educate guests on tasting notes, origins, and production methods. Stay current with industry trends, new releases, and seasonal ingredients.

• Bar Operations & Management: Manage bar inventory, ordering, and cost control. Ensure proper storage, rotation, and quality of all products. Maintain impeccable cleanliness and organization of the bar station per health and safety standards.

• Team Collaboration: Work seamlessly with kitchen, service, and management teams. Support floor service during peak times and contribute to menu development, tastings, and staff training.

• Compliance & Safety: Adhere strictly to all local, state, and federal alcohol service laws (e.g., responsible service training). Monitor guest consumption and handle difficult situations with poise.

• Revenue & Experience Enhancement: Upsell premium spirits, tasting flights, and pairings. Participate in events, pop-ups, or private functions to elevate the venue’s reputation.

• Event Concept & Design: Consult with clients to understand their vision, theme, budget, and guest needs. Develop creative concepts, mood boards, color schemes, décor ideas, and full event proposals.

• Vendor Management: Source, negotiate with, and coordinate vendors including caterers, florists, photographers, entertainers (DJ, bands, performers), rental companies, venues, and specialty services (e.g., photo booths, balloon artists, magicians).

• Logistics & Execution: Create detailed timelines, floor plans, and run-of-show documents. Oversee setup, breakdown, and on-site management on the day of the event to ensure seamless execution.

• Budgeting & Financials: Prepare accurate cost estimates, track expenses, manage invoices, and deliver final budget reports. Maximize value while staying within client parameters.

• Client Communication: Serve as the primary point of contact. Provide regular updates, handle changes gracefully, and deliver exceptional customer service before, during, and after the event.

• Marketing & Sales: (Especially in agency/freelance roles) Network to generate leads, create proposals, conduct site visits, and close new business. Maintain a strong portfolio and social media presence showcasing past events.

• Compliance & Safety: Secure necessary permits, ensure compliance with local regulations, insurance requirements, and health/safety standards.

• Post-Event Follow-Up: Conduct client debriefs, gather feedback, process final payments, and manage thank-you gestures or referrals.

• Conduct Hearing Evaluations: Perform basic to comprehensive hearing tests, screenings, and assessments using audiometric equipment. Interpret results to determine the degree and type of hearing loss.

• Fit and Dispense Hearing Aids: Select appropriate hearing instruments based on patient needs, lifestyle, and budget. Take ear impressions, design/modify ear molds, program devices, and verify fitting effectiveness.

• Patient Education & Counseling: Train patients and families on proper use, care, and maintenance of hearing aids and assistive devices. Provide guidance on communication strategies and the psychosocial impact of hearing loss.

• Device Maintenance & Repair: Clean, adjust, repair, and troubleshoot hearing aids and related equipment. Assess ongoing efficacy and make modifications as needed.

• Administrative Duties: Maintain accurate patient records, schedule follow-up appointments, manage inventory of hearing aids and supplies, and handle insurance paperwork or billing.

• Collaboration & Referrals: Work closely with audiologists, physicians, and other healthcare providers. Refer patients for medical evaluation when necessary (e.g., for conditions beyond hearing aid fitting).

• Sales & Customer Service: Recommend products, demonstrate assistive listening devices, and provide ongoing support to ensure patient satisfaction and retention.

• Compliance: Adhere to all state licensing regulations, HIPAA privacy standards, infection control, and responsible hearing healthcare practices.

• Drink Preparation & Service: Prepare and serve alcoholic and non-alcoholic beverages (beers, cocktails, shots, frozen drinks) accurately and efficiently according to Wild Wing recipes and standards. Maintain quality and presentation for every order.

• Bar Operations: Stock and replenish bar inventory, set up the station, maintain cleanliness and sanitation, and manage cash/credit transactions via the POS system. Keep the bar area organized and inviting during busy shifts.

• Guest Experience: Provide friendly, attentive, and engaging service to bar guests and restaurant servers. Build rapport with regulars, upsell specials, promote menu items, and contribute to the energetic vibe of the bar

• Compliance & Safety: Strictly check IDs to verify legal drinking age, monitor guest consumption responsibly, and follow all alcohol service laws, food safety, and company policies.

• Team Support: Assist with floor service when needed, help during peaks, and collaborate with servers, kitchen, and management to ensure smooth operations.

• Additional Duties: food service at the bar, opening/closing procedures, and participating in promotions, sports events, or charity activities