Hope Gamble
Atlanta
Summary
Results-driven professional with extensive experience in bakery and market operations. Recognized for effective problem-solving, team collaboration, and enhancing customer satisfaction through exceptional service delivery and efficient workflow management.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Alon's Bakery & Market
Atlanta
08.2019 - Current
- Oversaw bakery and market operations, ensuring smooth workflow, product availability, and consistent adherence to Alon’s quality and service standards.
- Trained, coached, and supported front‑of‑house and back‑of‑house staff to improve performance, strengthen teamwork, and maintain a positive work environment.
- Handled escalated customer concerns, ensured exceptional service delivery, and maintained a welcoming atmosphere that encouraged repeat business.
- Monitored stock levels, coordinated vendor orders, and reduced waste by ensuring accurate forecasting and timely replenishment of bakery and market items.
- Managed POS operations, balanced registers, prepared deposits, and enforced company policies, food safety standards, and sanitation requirements.
- Identified operational gaps, streamlined workflows, and implemented efficiency‑boosting practices that improved service speed and team productivity.
Machine Operator
Automation temp service
Atlanta
03.2019 - 07.2019
- Operated and calibrated automated production machinery to ensure accurate, efficient, and high‑quality output during each shift.
- Performed routine product checks, monitored specifications, and identified defects to maintain strict quality‑control standards.
- Followed OSHA and company safety protocols, maintained a clean work area, and reported hazards to prevent accidents and downtime.
- Diagnosed minor mechanical issues, made on‑the‑spot adjustments, and escalated complex problems to maintenance to minimize production delays.
- Recorded machine output, downtime, and material usage accurately to support reporting, inventory tracking, and process improvement.
Shift Manager
La Petite Bistro
Atlanta
10.2017 - 03.2019
- Directed daily café operations by assigning tasks, monitoring workflow, and ensuring smooth service during peak university and hospital traffic hours.
- Trained and coached baristas to elevate service quality and strengthen teamwork during peak hours, contributing to a cohesive work environment.
- Identified operational gaps and streamlined workflows, implementing improvements that enhanced service speed and accuracy.
- Oversaw guest interactions, resolved escalated concerns, and maintained a welcoming environment that supported strong customer satisfaction.
- Managed stock levels and monitored product freshness to ensure availability and minimize waste through effective replenishment coordination.
- Balanced registers, prepared shift deposits, and enforced food safety and sanitation standards in alignment with Emory campus regulations.
Education
High School Diploma -
Alonzo A. Crim Open Campus High School
Atlanta , GA05-2002
Skills
- Food safety compliance
- Inventory management
- Operational efficiency
- Sales reporting
- Team leadership
- Staff training
- Customer service
- Toast
- Microsoft Office Suite
Timeline
Assistant Manager
Alon's Bakery & Market
08.2019 - Current
Machine Operator
Automation temp service
03.2019 - 07.2019
Shift Manager
La Petite Bistro
10.2017 - 03.2019
High School Diploma -
Alonzo A. Crim Open Campus High School