Hope Thornton
Vidalia
Summary
Compassionate and dependable public health professional with a Master’s degree in Public Health and extensive experience in client-centered service, integrated care coordination, and crisis management. Proven ability to foster effective communication among interdisciplinary teams while supporting behavioral health initiatives and ensuring compliance with documentation standards. Committed to enhancing community health outcomes through a blend of empathy, evidence-based practices, and data-driven decision-making. Recognized for a strong dedication to improving the overall well-being of diverse populations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Integrated Behavioral Health Coordinator
Pineland BHDD
Reidsville, GA
08.2025 - Current
- Coordinate communication and care continuity between behavioral health patients and Federally Qualified Health Centers (FQHCs).
- Prepare and submit comprehensive monthly reports on patient referrals and service utilization.
- Lead multidisciplinary stakeholder meetings to discuss program goals, outcomes, and community partnerships.
- Maintain accurate and detailed records of all patient interactions to support continuity of care.
- Facilitate referrals to appropriate medical and behavioral health specialists.
- De-escalate crises safely and efficiently, ensuring patient and staff safety.
Case Manager
Pineland BHDD
Reidsville, GA
05.2025 - 08.2025
- Developed individualized service plans in collaboration with clients and interdisciplinary teams.
- Coordinated resources and services to facilitate client access to mental health support.
- Monitored client progress, adjusting plans as necessary to ensure optimal outcomes.
- Provided crisis intervention and support during emergencies, ensuring safety and stability for clients.
Health Coach Intern
Candler Hospital
Savannah, GA
01.2024 - 05.2024
- Coordinated patient scheduling, follow-up visits, and referrals to specialized providers.
- Monitored and documented patient progress in EHR systems to support individualized care plans.
- Developed and distributed engaging health education materials to promote wellness and preventive care.
- Assisted patients in completing required medical forms and documentation.
- Maintained strict confidentiality and compliance with HIPAA and organizational policies.
Education
Master of Public Health - Public Health
Georgia Southern University
Statesboro, GA05-2026
Bachelor of Science - Healthcare Administration
Georgia Southern University
Statesboro, GA05-2024
Skills
- Electronic Health Record (EHR) System Proficiency (including OASIS)
- Service Coordination & Case Management
- Confidentiality & Ethical Practice
- Crisis De-escalation & Conflict Resolution
- Medical Terminology & Documentation Accuracy
- Community Health Assessment & Reporting
- Administrative Support & Stakeholder Collaboration
- Patient Education & Customer Service
Certification
- CPR & First Aid Certified
- Mental Health First Aid
- Microsoft Office
Timeline
Integrated Behavioral Health Coordinator
Pineland BHDD
08.2025 - Current
Case Manager
Pineland BHDD
05.2025 - 08.2025
Health Coach Intern
Candler Hospital
01.2024 - 05.2024
Master of Public Health - Public Health
Georgia Southern University
Bachelor of Science - Healthcare Administration
Georgia Southern University