HORACE L. MIDDLEBROOKS
Atlanta,Ga.
Summary
To obtain a challenging career position that will allow me to utilize my professionally trained interpersonal and management skills within a people-focused environment for career growth and stability as well as other opportunities.
Overview
11
11
years of professional experience
Work History
Follow-Up Specialist
Networx Systems
03.2022 - 07.2024
- Averaged 300+ outbound/inbound phone calls daily to Homeowners and Contractors in regards to home improvement and/or repairs.
- Spoke with Homeowners via phone, email and/or text in regards to home improvement projects and/or repairs to generate leads.
- Actively listened to homeowners requests, confirming full understanding before addressing concerns.
- Spoke with contractors to sell and close leads for extra opportunity and cash flow opportunities.
- Increased sale by 15% (Base + Commissions Opportunities)
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment
Dispatcher/Customer Service Representative
Estes Heating & Air Services
05.2017 - 03.2022
- Dispatched technicians efficiently within a timely manner to maximize productivity.
- Maintained accurate time tracking on all service technicians (HVAC, plumbing and electrical).
- Maintained a daily up-to-date dashboard of assigned techs
- Made sure that each scheduled route was correctly booked by utilizing available resources such as Google, etc.
- Communicated with customer service department employees, dispatching to needed locations to respond to service requests or emergency situations including after hours.
- Performed clerical support duties such as answered telephone calls, routed assigned calls for techs, responded to emails and/or text messages as needed.
- Performed other duties as assigned.
Back Office Specialist
GreenSky By Goldman Sachs
01.2014 - 05.2017
- Processed loan submission application for credit approvals.
- Processed single as well set up auto payments at customer's request.
- Processed payoff letters, paid in full letters, split plans, plan changes, credit limit increase, etc.
- Read terms and conditions of loan agreement as well as explained account specific inquires.
- Explained APR %, due dates, credit limit, available credit, transaction history, etc.
- Closed 75-100 cases per day.
- Produced high-quality communications for internal and external use.
- Completed clerical tasks such as filing, copying and distributing mail.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Real Estate Course Trained - 75 Hours Real Estate Course
Better Homes And Gardens
Atlanta, GA05.2022
Associate of Arts - Medical Administrative Assistant
Everest Institute - Atlanta Downtown
Atlanta, GA11.2009
High School Diploma - Math/Science
East Coweta High School
Sharpsburg, GA06.1998
Skills
- Self-motivated and attention to detail
- Ability to multi-task, Ability to problem solve, Ability to adapt to faced-paced environment
- Excellent listening skills, Excellent empathy skills, Excellent verbal communication skills
- Positive dynamic personality
- Typing skills 45wpm
- Microsoft Office Suite: (Word, Excel, Outlook, Project, Power Point) Salesforce, Avaya and more
Timeline
Follow-Up Specialist
Networx Systems
03.2022 - 07.2024
Dispatcher/Customer Service Representative
Estes Heating & Air Services
05.2017 - 03.2022
Back Office Specialist
GreenSky By Goldman Sachs
01.2014 - 05.2017
Real Estate Course Trained - 75 Hours Real Estate Course
Better Homes And Gardens
Associate of Arts - Medical Administrative Assistant
Everest Institute - Atlanta Downtown
High School Diploma - Math/Science
East Coweta High School
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