Houssny Chakri
Snellville
Summary
Dynamic customer service professional with a proven track record at Southern Regional Distribution Services, excelling in problem resolution and active listening. Skilled in enhancing customer satisfaction and loyalty through empathetic communication and informed recommendations. Adept at managing high-pressure situations while training new staff, fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Southern Regional Distribution Services
02.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Restaurant Waiter
Restaurant Chno Smito
01.2018 - 03.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Najaah High School
Khemisset, Morocco 05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Filing
Languages
Arabic
Full Professional
English
Professional Working
French
Full Professional
Timeline
Customer Service Representative
Southern Regional Distribution Services
02.2024 - 09.2024
Restaurant Waiter
Restaurant Chno Smito
01.2018 - 03.2023
Najaah High School
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