Hovamede Missinou
Libreville
Summary
Friendly Receptionist with strong skills in customer service, I take on multiple simultaneous tasks with good time management abilities.
I am a hardworking and passionate job seeker with strong organizational skills eager to offer exceptional assistance to clients and team members in order to achieve company goals.
I am equipped with strong problem-solving abilities,willingness to learn, and excellent communication skills in both English and French.
Overview
3
3
years of professional experience
Work History
Receptionist
Radisson Blu Libreville
06.2024 - 12.2024
- Greeted and assisted guests, ensuring a positive first impression and seamless check-in process.
- Processed payments and managed cash transactions accurately.
- Managed phone inquiries, providing information about Radisson Blu hotel Libreville services and its amenities efficiently.
- Corresponded with clients through email and telephone.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled guest complaints with professionalism, resolving issues promptly to maintain high service standards.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Kept reception area clean and neat to give visitors positive first impression.
English Language Trainer
Ecole Jean De La Fontaine
10.2021 - 05.2023
- Developed and implemented engaging lesson plans for diverse student groups.
- Assessed student progress through regular evaluations, providing constructive feedback to improve skills.
- Utilized digital tools and resources to create immersive language learning experiences.
- Utilized multimedia tools such as videos, audio recordings, and online resources to supplement traditional teaching methods and enhance the learning experience.
English Language Trainer
Centre Pédagogique et Linguistique Shop Universities
07.2021 - 08.2021
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
English Language Interpreter
Centre Pédagogique et Linguistique Shop Universities
07.2021 - 08.2021
- Facilitated effective communication between English-speaking parents and French English speakers within the center.
Education
Higher National Diploma - Business Communication
Ecole Supérieure De Gestion, D'Informatique Et Des Sciences
Lomé (Togo)Skills
- Excellent communication skills
- Interpersonal skills
- Office equipment proficiency
- English and French language proficiency
- Problem solving
- Maintain confidentiality
- Accuracy and attention to detail
- Professional attitude(in speech, behavior and appearance)
- Courtesy,empathy towards customers
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Professional references
Available upon request
Timeline
Receptionist
Radisson Blu Libreville
06.2024 - 12.2024
English Language Trainer
Ecole Jean De La Fontaine
10.2021 - 05.2023
English Language Trainer
Centre Pédagogique et Linguistique Shop Universities
07.2021 - 08.2021
English Language Interpreter
Centre Pédagogique et Linguistique Shop Universities
07.2021 - 08.2021
Higher National Diploma - Business Communication
Ecole Supérieure De Gestion, D'Informatique Et Des Sciences