Summary
Overview
Work History
Education
Skills
Timeline
Generic

Howard Hodges

Covington

Summary

Experienced professional in customer service and teamwork, with successful roles at McDonald's, Ingles, and Big Lots. Proven track record of improving customer satisfaction and increasing sales through strong problem-solving abilities. Skilled in cash handling and inventory management, leading to operational efficiency and team success. Effective communicator with both staff and customers, ensuring clear communication at all times.

Overview

2
2
years of professional experience

Work History

Sales Associate

Big Lots
12.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Crew Member

McDonald's
10.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Accurately operated cash register to process customer payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Boosted repeat customer rates by providing friendly and engaging service.

Retail Sales Associate Worker

Ingles
01.2023 - 10.2023
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
  • Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Georgia State Perimeter College
05-2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Effective Problem-Solving
  • Cash Handling
  • Taking Orders
  • Interactive communication skills
  • Complex Problem-Solving
  • Inventory Restocking

Timeline

Sales Associate

Big Lots
12.2024 - 03.2025

Crew Member

McDonald's
10.2023 - 02.2024

Retail Sales Associate Worker

Ingles
01.2023 - 10.2023

High School Diploma -

Georgia State Perimeter College

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Howard Hodges