Hi'C'onna Porter
Villa Rica
Summary
Polite and positive associate eager to learn new tasks. Successful in applying strong communication and problem resolution skills to each issue. Ready to contribute to both team and company success through hard work and excellent hospitality.
Skilled at creating a welcoming atmosphere when attending to guests. Team player, quick to assist any team member who needs help.
Proficient in assisting guests with reservations, valuables, and baggage.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
07.2024 - Current
- Utilized strong communication skills, professionalism, and customer service, resolving passenger concerns and additional questions related to their travel with empathy and patience.
- Supported fellow officers in managing conflicts or disruptions that arose, swiftly restoring order.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Prevented unauthorized access to restricted areas by identifying and challenging potentially unauthorized individuals by verifying identification credentials and maintaining vigilant surveillance.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted and/or directed passengers navigating the screening process, providing additional support to individuals exhibiting difficulties.
- Followed SOP procedures while oloperating x-ray machines, hand wands, and advanced imaging technology to enhance security and reduce wait times by 50%.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
Event Hostess
Events Unlimited "De Banquet"
11.2021 - Current
- Assisted over 250 guests to their seats during professional functions
- Collaborated closely and led servers to set up event space, tracked food availability, and directly served food to guests; occasionally working alongside professional caterers.
- Presented a positive first impression of the establishment's high standards by delivering exceptional service.
- Monitored the cleanliness of common areas and dining rooms.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Head Hostess
High Noon Brunchery
03.2024 - 11.2024
- Developed and implemented strategies such as checking in with servers to optimize table turnover and enhance service efficiency.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items to help drive sales.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on restaurant best practices and policies to maintain high standards of service and foster a collaborative team environment.
- Provided support to servers by assisting with drink orders or clearing tables as needed while checking front entrance for guest arrival
- Developed strong relationships with returning guests, encouraging loyalty and driving customer retention.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Operated POS Systems to document reservations while maintaining guest privacy and confidentiality by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Coordinated large party bookings, creating organized seating plans tailored to guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
Front Service Clerk/Cashier
Publix Super Market at Mirror Lake Blvd
04.2021 - 07.2023
- Greeted over 100 daily visitors and customers with enthusiasm upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Provided training to new sales associates so that they could contribute to store's positive culture.
- Dealt with all customer service issues courteously and in accordance with company policies.
- Showed each customer they were genuinely cared for during their shopping experience by going above and beyond in bagging, product finding, and carry-out services.
- Responded promptly to customers' call requests for products, services, and company information.
- Managed multiple tasks in high-volume environment.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintained accurate cash handling and balanced registers at end of shifts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2022
Skills
- Attention to detail
- Interpersonal skills
- Social & Culture Awareness
- Effective Leadership
- Customer Service & Guest Relations
Creative Problem Solving
- Prospecting and Networking Skills
- Risk assessment
- Threat detection & mitigation
- Conflict resolution
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
American Sign Language
Elementary
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
07.2024 - Current
Head Hostess
High Noon Brunchery
03.2024 - 11.2024
Event Hostess
Events Unlimited "De Banquet"
11.2021 - Current
Front Service Clerk/Cashier
Publix Super Market at Mirror Lake Blvd
04.2021 - 07.2023
High School Diploma -
Douglas County High School