Summary
Overview
Work History
Education
Timeline
Generic

Hugh Douglas Wix

Ellijay

Summary

Dedicated professional with extensive experience in customer service and safety compliance. Proven ability to implement effective safety protocols and resolve customer inquiries efficiently, ensuring a secure and welcoming environment. Reliable Center Attendant with experience in managing front desk operations, administering customer service and handling administrative tasks. Strong skills include communication, organization, and problem-solving capacities. Demonstrated success in fostering positive interactions with guests and resolving issues for improved customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Convenience Center Attendant

Gilmer County Georgia Government
Ellijay
02.2015 - 08.2025
  • Assisted visitors with inquiries and provided information about available services.
  • Managed daily operations of community center facilities and equipment.
  • Implemented safety protocols to ensure a secure environment for guests.
  • Monitored facility usage and reported maintenance needs to relevant departments.
  • Provided excellent customer service to ensure satisfaction.
  • Resolved customer complaints in an efficient and courteous manner.
  • Assisted customers with inquiries and requests in a timely manner.
  • Conducted regular inspections of equipment used at the facility to ensure proper functioning.
  • Answered telephone inquiries from members of the public regarding center activities, services, policies, and procedures.
  • Greeted customers and provided them with information on the center's services.

Dispatcher

B.A.H. Express
Conyers
10.1997 - 01.2025

Dock Worker/Drive Dispatch

Brown Transportation
Atlanta
08.1975 - 07.1998
  • Loaded and unloaded freight from trucks using forklifts and hand trucks.
  • Sorted and organized cargo in the warehouse for efficient retrieval.
  • Inspected incoming shipments for damage and accuracy before processing.
  • Maintained cleanliness and safety standards in the dock area at all times.
  • Collaborated with team members to ensure timely loading schedules were met.
  • Operated pallet jacks to transport goods within the shipping facility efficiently.
  • Communicated with supervisors regarding any shipping discrepancies or issues encountered.
  • Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
  • Ensured that all safety protocols were followed while working on the dockside.

Dispatcher

C.B.S Express
Conyers
02.1994 - 05.1996

Driver

Brown Transportation
Atlanta, GA
  • Operated vehicles safely to transport goods and materials.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Maintained accurate delivery logs and documentation for all shipments.
  • Communicated effectively with dispatch to coordinate delivery schedules.
  • Adhered to traffic regulations and company policies during transportation tasks.
  • Assisted in loading and unloading cargo efficiently at various locations.
  • Provided excellent customer service during interactions at delivery sites.
  • Collaborated with team members to enhance overall operational efficiency.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Dispatcher

Brown Transportation
  • Coordinated transportation schedules for efficient delivery across service areas.
  • Communicated with drivers to ensure timely pickups and drop-offs.
  • Monitored vehicle locations using GPS tracking systems for real-time updates.
  • Managed incoming calls to address customer inquiries and concerns promptly.
  • Collaborated with team members to resolve logistical issues during operations.
  • Maintained accurate records of shipments and dispatch activities daily.
  • Assisted in training new dispatchers on standard operating procedures.
  • Developed relationships with local vendors to streamline service processes.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Managed daily delivery and work schedules to maximize coverage.
  • Maintained logs of all incoming calls and assigned tasks.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Verified driver credentials prior to assigning them a route or task.
  • Developed strategies for improving efficiency within the dispatch department.

Education

Douglas County High
Douglasville, GA

Timeline

Convenience Center Attendant

Gilmer County Georgia Government
02.2015 - 08.2025

Dispatcher

B.A.H. Express
10.1997 - 01.2025

Dispatcher

C.B.S Express
02.1994 - 05.1996

Dock Worker/Drive Dispatch

Brown Transportation
08.1975 - 07.1998

Driver

Brown Transportation

Dispatcher

Brown Transportation

Douglas County High

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Hugh Douglas Wix