Hunter B Nadeau
Pooler
Summary
Seeking a career that will allow me to utilize my skills and abilities obtained in the work-force as well as possible advancement within the company. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Given the chance, I can be a great asset to your company. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Grainger Honda
02.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Accounts Receivable
Dan Vaden
08.2022 - 01.2023
- Detailed financial data for management and stakeholders.
- Monitored open accounts and pursued payments to control account balances.
- Received and distributed mail correspondence throughout finance division.
- Coded invoices and other records to maintain organized and accurate records.
- Payment Processing
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Posted financial data in Excel spreadsheets and managed inventory.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Maintained process documentation for financial department operations.
- Balanced reports and batch summaries to submit for approval.
Amazon Delivery Driver
Amazon DSP
02.2022 - 08.2022
- Process, sort, and distribute packages to the customers
Administrative Assistant/Receptionist
The Woman's Group
06.2020 - 01.2022
- Manage OB/GYN doctors schedules
- Give pricing on self-pay patients for services that are offered
- Listen to key words while screening the phone calls to make sure they do not need to get to a medical assistant for a triage call
- Update demographic information
- Respond to web request for all new and returning patients to make appointments
- Clean up doctor schedules when over booked
- Help clean up medical assistants incoming faxes
- Run the CT/NG inhouse machine
Medical Assistant
The Woman's Group
06.2020 - 01.2022
- Performed blood draws
- Obtained patient vitals
- Provided patient care
- Performed in-office procedures
- Responsible for back office duties
- Ordered labs
Accounting Assistant
Dan Vaden Automotive Group
02.2020 - 06.2020
- Detailed financial data for management and stakeholders.
- Monitored open accounts and pursued payments to control account balances.
- Received and distributed mail correspondence throughout finance division.
- Coded invoices and other records to maintain organized and accurate records.
- Payment Processing
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Posted financial data in Excel spreadsheets and managed inventory.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Maintained process documentation for financial department operations.
- Balanced reports and batch summaries to submit for approval.
Service Advisor
Dan Vaden Automotive Group
08.2019 - 02.2020
- Advise customers of any car care needs and any manufacture recommended mileage based maintenance
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Explained amount for expected services and provided detailed answers to customer questions.
Service Advisor
Savannah Tire
02.2017 - 08.2019
- Advise customers on services and care care needs, maintenance.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Explained amount for expected services and provided detailed answers to customer questions.
Accelerated Service Advisor
Southern Motors Acura
03.2016 - 02.2017
- Checked customers and their vehicles in for basic maintenance services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Greeter
Chatham Parkway Toyota
08.2015 - 03.2016
- Checked customers and their vehicles in and made sure a service advisor was with them promptly.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Service Greeter
Savannah Toyota
06.2014 - 08.2015
- Checked customers and their vehicles in and made sure a service advisor was with them promptly.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Education
High school diploma -
Richmond Hill High School
Richmond Hill, GA01.2012
Medical Assistant Certificate - Medical Assisting
Concorde Career College
Tampa, FL11-2021
Skills
- Skills
- Multi-tasking
- Typing skills
- Listening Time Management
- Excel spread sheets
- Customer Service
- Data entry
- Basic
- Call center experience
- Sales
- Service estimates
- Time Management
- Billing
- Accounts Payable
- Accounting
- Microsoft Word
- Microsoft Outlook
- ADP
- Vital Signs
- EMR Systems
- Patient Care
- Administrative Experience
- Laboratory Experience
- Dealership experience
- Upselling
- Automotive service
- Auto estimating
- Automotive repair
Certification
CPR
Languages
English - Expert
Timeline
Service Advisor
Grainger Honda
02.2023 - Current
Accounts Receivable
Dan Vaden
08.2022 - 01.2023
Amazon Delivery Driver
Amazon DSP
02.2022 - 08.2022
Administrative Assistant/Receptionist
The Woman's Group
06.2020 - 01.2022
Medical Assistant
The Woman's Group
06.2020 - 01.2022
Accounting Assistant
Dan Vaden Automotive Group
02.2020 - 06.2020
Service Advisor
Dan Vaden Automotive Group
08.2019 - 02.2020
Service Advisor
Savannah Tire
02.2017 - 08.2019
Accelerated Service Advisor
Southern Motors Acura
03.2016 - 02.2017
Service Greeter
Chatham Parkway Toyota
08.2015 - 03.2016
Service Greeter
Savannah Toyota
06.2014 - 08.2015
High school diploma -
Richmond Hill High School
Medical Assistant Certificate - Medical Assisting
Concorde Career College
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