Hunter Carter
Thomasville
Summary
Dynamic sales professional with a proven track record at Flowers Auto Group, excelling in customer relationship management and consultative selling techniques. Achieved top performance by leveraging negotiation skills and product knowledge, resulting in increased revenue and high customer satisfaction. Adept at lead generation and closing techniques, fostering lasting client relationships.
IT IS NOT ABOUT BEING RIGHT, IT IS ABOUT BEING SUCCESSFUL!
Overview
6
6
years of professional experience
Work History
Sales Consultant
Flowers Auto Group
11.2024 - Current
- Maintained the six-step process to being successful in sales with every customer interaction, online or in-store.
- Build a 5-minute friendship with customers to gain trust.
- Utilized my experience on the phone and internet to turn leads into in-store appointments.
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted thorough product demonstrations to enhance customer understanding.
- Collaborated with team members to achieve monthly sales goals.
- Managed customer inquiries through phone and email communications effectively.
- Maintained up-to-date knowledge of vehicle features and promotions.
- Developed lasting relationships with clients to foster repeat business opportunities.
- Utilized CRM software to track customer interactions and sales progress.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Dealer Locator
Dealer Source Auto Management
01.2024 - Current
- Collaborated with team members to ensure smooth operational flow.
- Streamlined workflow processes, resulting in improved turnaround times for project completion.
- Cold-call dealerships working with New Car Managers and General Managers to locate or move inventory to improve lot performance and position.
- Received invoices for new inventory, and negotiated with sellers and buyers to create a profit for services provided.
- Worked with a transportation company, scheduling and tracking the shipment of inventory from the seller and buyer, while keeping communication with both and providing ETAs.
- Consistently keeping a relationship with all clients and dealers to maintain business and opportunity for future deals.
One Call Closer
Weed Man Lawn Care
05.2024 - 11.2024
- Executed sales strategies to convert leads into loyal customers.
- Managed customer relationships through effective communication and personalized service.
- Delivered exceptional service by addressing client inquiries and concerns promptly.
- Collaborated with team members to enhance sales techniques and improve closing rates.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Consulted with clients to recognize needs and provide tailored solutions.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Led and executed innovative sales strategies to close complex deals.
- Closed deals by building strong rapport with clients and addressing their needs.
- Achieved top performer status in consecutive quarters by maintaining high closing ratio and exceptional client feedback. (Top 5 in the US and Canada in the program I was selling.)
Vehicle Condition Inspector
ACV Auctions
06.2023 - 03.2024
- Utilized advanced diagnostic tools to identify defects and recommend necessary repairs.
- Implemented a systematic approach to documentation, enhancing accuracy of inspection records.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Utilized diagnostic tools to assess vehicle conditions accurately and efficiently.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Took photos of all damaged areas to include with repair reports.
- Reduced customer complaints by providing accurate and comprehensive inspection reports in a timely manner.
Project Superintendent
Finite Reimaging
01.2022 - 06.2023
- Oversaw project timelines and ensured adherence to construction schedules.
- Coordinated on-site activities, managing subcontractors and labor teams effectively.
- Implemented safety protocols, fostering a culture of compliance and risk management.
- Monitored project progress, identifying and addressing issues to maintain quality standards.
- Developed training programs for new team members, improving skill levels and productivity.
- Evaluated project resources, optimizing allocations to meet project demands and deadlines.
- Led regular site inspections, ensuring adherence to both safety regulations and building codes.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Oversaw selection, procurement and allocation of building materials and equipment.
- Fostered strong relationships with clients through excellent customer service skills and responsiveness during all phases of the construction process.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Enhanced safety measures on job sites, resulting in fewer accidents and a safer work environment.
- Coordinated subcontractor activities for seamless integration into ongoing project timelines.
Sales Consultant
Flowers Auto Group
02.2020 - 02.2022
- Developed strong customer relationships through personalized service and follow-up communications.
- Demonstrated extensive product knowledge to effectively present features and benefits of vehicles.
- Assisted customers in financing options, ensuring understanding of terms and conditions.
- Collaborated with marketing team to execute promotional events and enhance dealership visibility.
- Trained new sales staff on best practices, product details, and customer engagement techniques.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Education
GED -
GED
ONLINESkills
- Sales strategy development
- Customer relationship management
- Consultative selling techniques
- Lead generation
- Product knowledge
- CRM software proficiency
- Negotiation skills
- Communication skills
- Follow-up communications
- CRM proficiency
- Objection handling
- Persuasive communication
- Sales strategies
- Referral generation
- Cold calling
- Sales funnel management
- Closing techniques
Timeline
Sales Consultant
Flowers Auto Group
11.2024 - Current
One Call Closer
Weed Man Lawn Care
05.2024 - 11.2024
Dealer Locator
Dealer Source Auto Management
01.2024 - Current
Vehicle Condition Inspector
ACV Auctions
06.2023 - 03.2024
Project Superintendent
Finite Reimaging
01.2022 - 06.2023
Sales Consultant
Flowers Auto Group
02.2020 - 02.2022
GED -
GED