Hunter Cruse
Dalton
Summary
Dynamic Manager with expertise in team leadership, training, and operational strategy. Proven track record in enhancing customer service and optimizing performance through data analysis and effective decision-making.
Overview
10
10
years of professional experience
Work History
Department Manager
Walmart
Dalton, GA
11.2022 - Current
- Oversaw daily operations to ensure compliance with company policies and standards.
- Trained and mentored team members to enhance productivity and customer service quality.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjust strategies, and improve departmental performance.
- Conducted regular performance evaluations to provide feedback and support employee development initiatives.
EV Specialist/Sales Associate
Mtn View Nissan of Chattanooga
Chattanooga, TN
04.2021 - 11.2022
- Analyzed market trends to inform strategic decisions related to product offerings and pricing.
- Managed customer feedback processes, driving continuous improvement in service quality.
- Deliver a customer-focused experience by building rapport, providing transparent information, and guiding clients through the full purchasing process.
- Serve as the in-house Electric Vehicle (EV) specialist, educating customers on EV features, benefits, and ownership to support informed buying decisions.
- Utilize self-promotion and personal branding strategies to generate leads, build a client base, and increase repeat and referral business
Supervisor
Starbucks
East Ridge, TN
05.2019 - 04.2021
- Coordinated with upper management on operational strategies to drive efficiency improvements.
- Enforced health and safety protocols, maintaining a safe working environment for all employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Graphic Designer
M+A Matting
Dalton, GA
08.2017 - 05.2019
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality graphic assets.
- Personally managed over-sea accounts to insure all exporting documents were done in a timely manner and free of any errors for final product shipment.
- Designed innovative marketing materials, enhancing brand visibility and engagement.
- Utilized Adobe Creative Suite to create compelling visual content for digital and print platforms.
- Developed creative design for floor mats, carpets, print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Store Manager
Metz Culinary Mangement
Dalton, GA
02.2016 - 08.2017
- Operated a We Proudly Brew Starbucks inside of Dalton State College.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented marketing strategies to increase customer engagement and drive sales growth.
- Developed staff schedules to ensure adequate coverage during peak hours while managing labor costs.
- Led team meetings to foster communication, align objectives, and promote a positive workplace culture.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Heritage High School
Ringgold, GA05-2012
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Retail management
- Work planning and organization
- Sales reporting
- Conflict de-escalation
- Adobe creative suite
- Digital design
- Self-generated sales
- Sales and referrals
Timeline
Department Manager
Walmart
11.2022 - Current
EV Specialist/Sales Associate
Mtn View Nissan of Chattanooga
04.2021 - 11.2022
Supervisor
Starbucks
05.2019 - 04.2021
Graphic Designer
M+A Matting
08.2017 - 05.2019
Store Manager
Metz Culinary Mangement
02.2016 - 08.2017
High School Diploma -
Heritage High School