Hurley Jackson
Leesburg
Summary
Certified Juvenile Correctional Officer equipped with a strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff. Skilled Site Supervisor with more than 20 years in law enforcement, corrections and security. Works well independently and as part of a team.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
MTM Transportation
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Safety Officer
Turner Job Corps (MTC)
08.2022 - Current
Customer Service Representative
Access2Care
08.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Turner Job Corps (ETR)
08.2016 - 03.2017
Independent Living Advisor
Turner Job Corps
06.2015 - 08.2016
- Supervises students and maintain a clean orderly atmosphere
- Maintain a safe environment
- Responds promptly to illness, emotional trauma, interpersonal problems and/or maladjustments to center life
Site Supervisor
Weiser Security Services
10.2010 - 03.2015
- Company Overview: REMOTE
- Monitored the entire facility using CCTV while simultaneously performing dispatch duties
- Hired, trained and managed a staff of 11
- Supervised and coordinated the activities of security personnel hired to guard established
- Developed and implemented training procedures for all newly hired personnel
- REMOTE
Juvenile Correctional Officer I
Sumter YDC
07.2004 - 08.2010
- Assisted in restraining violent and unruly inmates
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Maintained records and logs of man hours, materials and equipment used
Customer Service Representative
Teleperformance
12.2003 - 05.2005
- Greeted AT&T customers by telephone in a professional, friendly, and timely manner
- Met the needs of customers making payments and upgrading devices
- Trained newly hired employees and maintained responsibility for the team in the manager's absence at call center
Education
Bachelor of Science - Criminal Justice, Sociology
Albany State University
Albany, GADiploma - Criminal Justice
Albany Technical College
Albany, GA01.2012
Skills
- First aid and CPR certified
- Trained in defensive tactics
- Excellent problem solver
- State and federal laws knowledge
- Behavioral disorders familiarity
- Shift work experience
- Report writing
- Observant
- Certified Security Supervisor
- Customer service
- Safety training
Timeline
Customer Service Representative
MTM Transportation
09.2024 - Current
Customer Service Representative
Access2Care
08.2023 - 09.2024
Safety Officer
Turner Job Corps (MTC)
08.2022 - Current
Security Officer
Turner Job Corps (ETR)
08.2016 - 03.2017
Independent Living Advisor
Turner Job Corps
06.2015 - 08.2016
Site Supervisor
Weiser Security Services
10.2010 - 03.2015
Juvenile Correctional Officer I
Sumter YDC
07.2004 - 08.2010
Customer Service Representative
Teleperformance
12.2003 - 05.2005
Diploma - Criminal Justice
Albany Technical College
Bachelor of Science - Criminal Justice, Sociology
Albany State University
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