Hutton Madden
Cumming
Summary
Dynamic Business Development Executive with a proven track record at PMCA Insurance Agency, excelling in sales and relationship building. Spearheaded strategic partnerships, driving revenue growth and enhancing client satisfaction. Adept at issue resolution and team collaboration, I consistently exceeded expected results through targeted sales strategies and effective client engagement.
Overview
27
27
years of professional experience
Work History
Business Development Executive
PMCA Insurance Agency
12.2002 - Current
- Developed strategic partnerships to enhance service offerings and expand client base.
- Analyzed market trends to identify growth opportunities and refine business strategies.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Identified opportunities for process improvements, leading to increased efficiency and cost savings.
- Mentored junior staff on best practices in business development and client engagement techniques.
- Spearheaded workshops to educate clients on insurance products, boosting overall understanding and sales conversion rates.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Top Sales leader in total revenue multiple years. Including life and dental top sales in various years
Senior Claims Representative
State Farm
01.1999 - 12.2002
- Evaluated and processed complex insurance claims with accuracy and efficiency.
- Led training sessions for new representatives to enhance team performance and knowledge retention.
- Developed streamlined workflows that improved claim processing times and customer satisfaction.
- Collaborated with underwriting and legal teams to resolve high-stakes claims disputes effectively.
Education
Chartered Financial Consultant - Insurance And Finance
The American College
Bryn Mawr, PA03-2019
Associate of Arts - Communications
University of Georgia
Athens, GA03-1998
Skills
- Sales and marketing
- Team collaboration
- Issue resolution
- Relationship building and rapport
- Customer service
- Decision-making
- Sales presentations
- Relationship building
- Customer relationship management
- Business development and planning
Timeline
Business Development Executive
PMCA Insurance Agency
12.2002 - Current
Senior Claims Representative
State Farm
01.1999 - 12.2002
Chartered Financial Consultant - Insurance And Finance
The American College
Associate of Arts - Communications
University of Georgia