Ian Kermicle
Kennesaw
Summary
Enthusiastic and motivated undergraduate student pursuing his bachelor's degree, with a completed associate's degree, and extensive knowledge of dealership operations, along with retail and customer service experience. Skilled in customer communication, logistics coordination, and inventory management. Known for adaptability, professionalism, attention to detail, and dedication to getting the task done, with quality results being the utmost important factor.
Overview
3
3
years of professional experience
Work History
Research Apprentice
Center for Advancement for Students and Alumni
Atlanta
2025.08 - Current
- Analyzing data from 15 universities regarding creative inquiry research centers, with intent to determine how a future creative inquiry research center at Georgia State University would function.
- Created a walking tour based on Georgia State's Elevated City exhibit, finding and elaborating on 14 different landmarks in South Downtown, Atlanta.
Loaner Coordinator
Jim Ellis Volkswagen of Kennesaw
Kennesaw
2025.01 - Current
- Direct loaner fleet logistics and customer scheduling, achieving 90% utilization of a 35+ vehicle fleet.
- Maintain customer compliance with loaner contracts and verify vehicle condition upon return for 4–5 customers daily.
- Lead a fleet of 35+ loaner vehicles, coordinating logistics to maximize availability and streamline customer scheduling.
- Supervise detailed records of vehicle usage, damages, opening and monitoring 6 different insurance claims in total.
Lot Porter
Jim Ellis Volkswagen of Kennesaw
Kennesaw
2023.08 - 2025.01
- Managed inventory by taking monthly stock of vehicles and ensuring accurate records.
- Confirmed vehicles delivered in shipments of 8 were free of damage.
- Handled dealer trades, facilitating transport of vehicles between 8 different locations.
- Performed miscellaneous tasks to support dealership's daily operations.
Retail Specialist
Nike Factory Outlet
Dawsonville
2022.12 - 2023.08
- Restocked 70+ shoes per shift while assisting customers.
- Provided bilingual support for 15+ Spanish speaking customers daily.
- Guided customers in locating correct shoe sizes and provided product information for over 60 shoe types.
- Performed cashier duties, including processing transactions and assisting customers at checkout averaging about 180 transactions a shift.
Education
Bachelor of Arts - World Languages and Cultures, Concentration: Spanish
Georgia State University
Atlanta, GA05.2027
Associate of Arts - Foreign Language With Business
Georgia State University
Atlanta, GA2025-05
Skills
- Microsoft Office Suite
- Microsoft Teams
- Google Docs
- Conflict Resolution
- Customer Advocacy
- Problem Solving
- Risk Mitigation
- Detail Oriented
- Communication orientated
- Process improvement & efficiency
- Initiative
- Autonomous Worker
Languages
Spanish
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Research Apprentice
Center for Advancement for Students and Alumni
2025.08 - Current
Loaner Coordinator
Jim Ellis Volkswagen of Kennesaw
2025.01 - Current
Lot Porter
Jim Ellis Volkswagen of Kennesaw
2023.08 - 2025.01
Retail Specialist
Nike Factory Outlet
2022.12 - 2023.08
Bachelor of Arts - World Languages and Cultures, Concentration: Spanish
Georgia State University
Associate of Arts - Foreign Language With Business
Georgia State University