Ian Sweeney
St. Marys
Summary
Dynamic and results-driven supervisor with over seven years of experience in retail management and team leadership, consistently enhancing sales performance and elevating customer service standards. Proven track record in training and developing staff while fostering a collaborative environment that emphasizes excellence and innovation. Expertise in IT infrastructure and mobile devices, supported by a strong foundation in business management and communication skills. Recognized as Rookie of the Year at Sodexo, demonstrating a commitment to team success, with a seamless transition to the United States Navy as an Information Systems Technician specializing in communications.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Supervisor
Canobie Lake Park
Salem, NH
06.2016 - 11.2023
- Led team as Supervisor at Sodexo at Canobie Lake, achieving recognition as Rookie of the Year in 2016.
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Trained and mentored staff on best practices for guest service and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced response times during peak seasons.
Team Member/Cashier
Dunkin' Donuts
Plaistow, NH
01.2017 - 03.2017
- Operated coffee brewing equipment and maintained cleanliness of workstations to meet health standards.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
Education
Some College - Studies in War and Peace
Norwich University
Northfield, VT05-2023
Some College - Business Management
Norwich University
Northfield, VT05-2020
High school diploma - College Prep
Central Catholic High School
Lawrence, MA05-2018
Skills
- Supervising
- Leadership
- Management
- Training & development
- Employee development
- Sales experience
- Retail sales
- Point of sale management
- Shift management
- Customer service
- Technical troubleshooting
- Device deployment
- System configuration
- Network management
- IT infrastructure
- Digital device management
- Communication skills
- Team management
- Collaboration
- Teamwork and collaboration
- Attention to detail
- Inventory control
- [Software] experience
- Multitasking
- Computer skills
- Staff training
- Client management
- Goal oriented
- Professionalism
- Professional demeanor
- Reliability
- Positive attitude
- Active listening
- Reliability
- Professionalism
- Active listening
Accomplishments
- Supervised team of 75+ staff members at Sodexo.
- Monitored and maintained a $15M+ remote telecommunications array, ensuring 99.9% uptime for mission-critical satellite and RF data links. Diagnosed and repaired complex hardware faults in high-pressure environments.
- Managed strict cryptographic key infrastructure and data encryption protocols for a high-security internal network. Successfully passed 100% of rigorous compliance audits with zero security infractions.
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Team Member/Cashier
Dunkin' Donuts
01.2017 - 03.2017
Supervisor
Canobie Lake Park
06.2016 - 11.2023
High school diploma - College Prep
Central Catholic High School
Some College - Studies in War and Peace
Norwich University
Some College - Business Management
Norwich University
Military Service
- Petty Officer Third Class | United States Navy | United States
- December 2023 to Present
- I served on Submarines as an Information Systems Technician that specializes in Communications
Additional Information
Authorized to work in the US for any employer