Ida Tesfamariam
Lilburn
Summary
Results-oriented hospitality expert with extensive experience in customer service, cash handling, and upselling. Known for resolving issues promptly and fostering strong relationships with clients to drive repeat business and satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Hospitality Professional
The Lions
Atlanta
02.2023 - Current
- Delivered exceptional guest service, ensuring positive experiences and repeat visits.
- Managed daily operations, supervising staff to maintain high service standards.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Coordinated event logistics, facilitating smooth execution of various functions and gatherings.
- Monitored inventory levels, ensuring timely restocking to meet customer demand without excess waste.
- Resolved customer complaints promptly, improving satisfaction ratings and loyalty among patrons.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Established excellent rapport with clients through clear communication channels resulting in repeat bookings for events or conferences.
- Assisted in maintaining an aesthetically pleasing lobby area that created a welcoming atmosphere for guests upon arrival.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Trained new team members in key hospitality procedures, resulting in increased efficiency and improved guest experiences.
- Reduced risks by maintaining clean and organised work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate
Tmobile
Johns Creek, GA
05.2017 - 02.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Promoted products through effective merchandising strategies, enhancing store presentation.
- Assisted in training new associates, fostering a collaborative team environment.
- Managed inventory levels, ensuring availability of popular devices and accessories.
- Implemented sales techniques that increased customer engagement and satisfaction rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Chic-Fil-A
Atlanta, GA
01.2016 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored cash register accuracy, minimizing discrepancies through diligent oversight and reconciliation.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
Sociology
Georgia State University
Atlanta, GA05-2027
Skills
- Hygiene and sanitation
- Sales and upselling
- Cash handling
- Food and beverage expertise
- Language proficiency
- Safe alcohol service
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Excellent communication
- Computer skills
Languages
English
Native or Bilingual
tigrinya
Full Professional
Timeline
Hospitality Professional
The Lions
02.2023 - Current
Sales Associate
Tmobile
05.2017 - 02.2021
Cashier
Chic-Fil-A
01.2016 - 03.2017
Sociology
Georgia State University