Idashia Brooks
Covington
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sertec
11.2019 - Current
- Took over 50 calls customer service and mobile calls daily
- Documented product and team member issues and forwarded reports to appropriate parties
- Completed over 120 web reports daily of customer service complaints
- Helped customers reset passwords, troubleshoot app and website, enter receipts
- Helped customers change their emails and merge accounts
Customer Service Rep
Teleperformance
08.2018 - 09.2019
- Answered 50+ inbound calls from Humana members about their policies
- Paid premiums
- Answered questions about doctors offices in the members areas
- Sent out member identification cards/ordered new member identification cards
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
Education
High School -
Lake Highlands High School
Dallas, TX02.2017
Skills
- Multitasking
- Report Creation
- Active Listening
- Customer Relations
- Problem-Solving Ability
- Typing Proficiency
Timeline
Customer Service Representative
Sertec
11.2019 - Current
Customer Service Rep
Teleperformance
08.2018 - 09.2019
High School -
Lake Highlands High School
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