Iesha Adams
Warner Robins
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Food Service Supervisor
Dooly State Prison
11.2023 - Current
- Review menus and supervise the handling and preparation of food
- Provide leadership in customer service and employee supervision
- Manage kitchen staff, inventory, requisitions, and record keeping
- Coordinate with other departments and comply with departmental policies and regulations.
- Reduce food waste by implementing proper inventory tracking and storage practices.
- Ensure compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and inmates.
- Maintain high-quality standards for food preparation, presentation, and taste across all menu offerings.
General Laborer - Warehouse Associate
Kohl’s Distribution Center
04.2022 - 02.2023
- Operated hand-held devices and create labels for the department.
- Monitored inventory and audits given by supervisor.
- Verified order accuracy to prevent any ongoing errors.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Contributed to efficient inventory management, tracking supplies and notifying supervisors when restocking was needed.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Financial Aid Department- Specialist
Central GA Technical College
07.2019 - 07.2021
- Provided guidance to students and parents on completing the FAFSA application process, explained their availability of financial aid, and the eligibility requirements.
- Investigated and verified the students and parents FAFSA information to process financial aid applications.
- Referee to federal and state regulations to provide estimates of the students financial aid packages.
- Processed all Federal Direct Student loans from Central GA Technical College to Common Origination and Disbursement System (COD).
- Imported all promissory notes and entrance counselings from the Common Origination and Disbursement System (COD).
- Determined Georgia’s Student Access Loan eligibility and completed all students certification with Georgia Student Finance Commission portal.
- Completed Federal Direct Student loan and Student Access Loan (SAL) reconciliation every month.
- Participated in annual training.
- Volunteered for the Georgia Association of Student Financial Aid Administration (GASFAA) organization.
- Participated in Titan Leadership Institute with representatives from other departments to provide better customer service to students and parents.
- Fixed technical issues via computer system regarding financial aid processing.
Financial Aid Department- Advisor/Work-Study Coordinator
Fort Valley State University
02.2018 - 07.2019
- Advised students and parents regarding the availability of financial aid, eligibility requirements, and the FAFSA application process.
- Verified the accuracy of students and parents demographics and finances uploaded to the FAFSA application.
- Provided financial aid estimates to students and parents for the full year.
- Awarded financial aid packages according to federal and state regulations.
- Processed all loan accounts, promissory notes, transaction problems, and other types of financial assistance.
- Advised students and parents on the availability of grants/loans and on their loan repayment obligations.
- Managed all federal work-study funds.
- Managed the consortium agreement process with other colleges/universities.
- Interacted with outside entities in order to facilitate the student eligibility process.
- Participated in annual training and professional. organizations to keep up with implemented regulation updates.
- Trained all new employees hired in the Financial Aid department.
Billing Coordinator
Fantastic Smiles
01.2016 - 01.2017
- Managed all financial records and patients’ ongoing dental care treatment plans.
- Effectively communicated dental benefit coverage, overdue accounts, and financial arrangements with patients and third parties.
- Prepared and file dental insurance claim forms with each insured patients dental insurance company.
- Follow-up with insured dental insurance company regarding insurance payment delays and correct any issues on behalf of the dentist.
- Follow-up with patients regarding customer satisfaction.
- Post insurance payments from patients and various dental insurance companies.
- Schedule appointments and check-in patients using Dentrix Dental Software.
Education
Bachelor of Business Administration - Management
Fort Valley State University
12.2015
Skills
- Microsoft Office applications (Word, Excel, PowerPoint)
- Payment Processing
- Administrative Support
- Call Management
- Information Security
- Paperwork Processing
- Appointment Scheduling
- Complaint resolution
- Account updating
- Customer Service
Timeline
Food Service Supervisor
Dooly State Prison
11.2023 - Current
General Laborer - Warehouse Associate
Kohl’s Distribution Center
04.2022 - 02.2023
Financial Aid Department- Specialist
Central GA Technical College
07.2019 - 07.2021
Financial Aid Department- Advisor/Work-Study Coordinator
Fort Valley State University
02.2018 - 07.2019
Billing Coordinator
Fantastic Smiles
01.2016 - 01.2017
Bachelor of Business Administration - Management
Fort Valley State University
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