Iesha James
Atlanta
Summary
Dedicated and disciplined professional who is committed, detail oriented and diligent when working with customers, clients, and the community. High impact leader with the ability to manage and assign task effectively and efficiently. Eager to deliver consistent solutions by adapting to new needs and policies through effective counseling of clients. Offers 4+ years in customer service industry environments and top-notch abilities in controlled emotional involvement and contributing to team success.
Overview
8
8
years of professional experience
Work History
Lead Bartender
KATES MOBILE BAR
07.2022 - Current
- Mentored and cross trained new employees with the utmost professionalism
- Constantly exhibits hospitality and is highly successful at resolving issues or complaints
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
Student Intern
RAISING EXPECTATIONS
08.2021 - 04.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Contacted different organizations around Atlanta to apply and/or facilitate rental assistance applications on the behalf of families for students attending Raising Expectations
- Contacted different organizations and restaurants for food/meal donations for students and their families
- Facilitated clothing, food, and book drives for students and family members
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
Camp Counselor Volunteer
New Testament Gospel
04.2017 - 07.2017
- Fostered environment focused on learning and teamwork, demonstrating positive behaviors and ways to accomplish shared goals
- Offered caring emotional and social support to children experiencing difficult events
- Enhanced participation and satisfaction with improved outreach and user engagement
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
Young Adult ministry volunteer
New Testament Gospel
03.2017 - 07.2017
- Connected with house-bound church members, bringing meals and offering companionship
- Prepared spaces for church gatherings, arranging tables, setting up chairs, and installing decorations
- Processed incoming donations, sorting useful items and coordinating disposal of unacceptable ones
- Brought in new members through word-of-mouth referrals and community outreach
Education
Bachelor of Social Work -
Georgia State University
Atlanta, Georgia05.2022
Skills
- Critical Thinking
- Task prioritization
- Cultural competence
- Microsoft365
- Written Communication
- Time management
- Google Docs
- Webex
- Customer service
Mandated Reporter
Mandated Reporters: Critical Links in Protecting Children in Georgia
Certified through ProSolutions trainins, reviewed and approved by the Georgia Department of Human Services
Timeline
Lead Bartender
KATES MOBILE BAR
07.2022 - Current
Student Intern
RAISING EXPECTATIONS
08.2021 - 04.2022
Camp Counselor Volunteer
New Testament Gospel
04.2017 - 07.2017
Young Adult ministry volunteer
New Testament Gospel
03.2017 - 07.2017
Bachelor of Social Work -
Georgia State University
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