Ieshia Gray
Conyers
Summary
Detail-oriented Document Scanner with expertise in HIPAA compliance, EHR proficiency, and patient advocacy. Proven ability to ensure accuracy in document processing while delivering exceptional patient service.
Overview
18
18
years of professional experience
Work History
Document Scanner
Canon Business Process Services
Alpharetta
07.2020 - 11.2024
- Reviewed scanned documents for accuracy and completeness before processing.
- Monitored equipment performance and reported maintenance needs promptly.
- Ensured compliance with company policies regarding document handling and security.
- Ensured compliance with HIPAA regulations regarding storage and transfer of sensitive patient information.
- Completed blowback requests per client's requirements accurately, efficiently and within specified time requirements.
Patient Administration Specialist
US Army
Honolulu
09.2006 - 06.2020
- Processed patient information using electronic health record systems efficiently.
- Confirmed patient information, collected copays and verified insurance.
- Trained new staff on administrative procedures and software tools used in operations.
- Improved patient flow, administrative functions, and teamwork.
- Maintained patient records in accordance with HIPAA regulations including data entry of patient information into the electronic medical record system.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Created reports summarizing patient visits and other administrative metrics for leadership review.
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Managed patient records and ensured compliance with healthcare regulations.
- Implemented efficient filing systems to enhance information retrieval speed.
- Utilized electronic health record systems to update and manage patient data efficiently.
- Organized and maintained office supplies to promote team productivity.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Education
Associate of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL11-2018
Skills
- Organizational skills
- Self-starter attitude
- Deadline management
- Patient charting and intake
- Insurance verification
- Patient advocacy
- HIPAA compliance
- Customer interaction
- EHR proficiency
- Data entry accuracy
- Attention to detail
- Effective communication
- Medical records management
- Analytical thinking
Timeline
Document Scanner
Canon Business Process Services
07.2020 - 11.2024
Patient Administration Specialist
US Army
09.2006 - 06.2020
Associate of Science - Health Administration
Ultimate Medical Academy