Ieshia Ross
Atlanta
Summary
Strategic HR professional specializing in HR analytics to drive decision-making and enhance employee experiences. Developed HR systems that promote organizational growth, compliance, and performance across diverse teams. Supported distributed teams and international operations with a collaborative approach to resolving complex challenges.
Overview
11
11
years of professional experience
Work History
People and Culture Generalist
ProGeorgia
Atlanta
09.2024 - Current
- Serve as the sole People & Culture partner, advising leadership on HR strategy, workforce planning, and organizational design.
- Lead all HR functions, including recruitment, employee relations, performance management, compensation, benefits, and compliance.
- Design and implement performance management and compensation processes aligned with organizational goals.
- Partner with executive leadership to navigate employee relations, organizational changes, and high-risk matters.
- Build and optimize HR systems, policies, and processes to enhance employee experience, engagement, and retention.
People Operations Generalist
Edible Brands
Atlanta
07.2023 - 08.2024
- Owned People systems (HRIS) strategy and operations, partnering with IT to ensure data integrity, security, and system integration.
- Leveraged HR analytics and workforce data to identify trends and inform people strategies and decision-making.
- Led employee engagement initiatives to improve satisfaction, retention, and overall employee experience.
- Designed and facilitated training programs focused on leadership development, communication, and conflict resolution.
- Partnered with Finance to support budget reporting and headcount planning, aligning workforce strategy with organizational financial goals.
People Operations Generalist
thredUP
Suwanee
09.2020 - 07.2023
- Supported People Operations across multiple warehouse locations and corporate offices, including international teams, ensuring consistency in employee experience and HR practices.
- Analyzed employee feedback and survey data to identify trends and inform improvements to onboarding and employee experience programs.
- Contributed to the design and implementation of a structured onboarding program to support new hire integration and retention.
- Led the implementation of a new HRIS system, improving data management, reporting capabilities, and operational efficiency.
- Supported compensation reporting and training & development initiatives, partnering with leadership to enhance workforce planning and employee growth.
Office Administrator
Advanced Plastic Surgery Solutions / Recoverease LLC
Johns Creek
05.2018 - 11.2019
- Managed administrative operations for the recovery center, coordinating provider and staff schedules to ensure efficient daily operations.
- Implemented and maintained organized filing systems for patient records, financial documents, and operational materials, improving accessibility and compliance.
- Developed and led staff training on HIPAA compliance and patient privacy standards, ensuring adherence to regulatory requirements.
- Partnered with leadership to improve office processes and workflows, increasing efficiency and consistency across locations.
- Supported patient care and front-office operations, balancing clinical and administrative responsibilities.
Shift Supervisor
Starbucks
Sandy Springs
04.2015 - 05.2018
- Progressed from Barista to Shift Leader, taking on increased responsibility for team leadership and daily operations.
- Supervised and supported shift teams to ensure consistent, high-quality customer service and efficient store performance.
- Partnered with store leadership to execute strategies that improved customer satisfaction and overall store performance.
- Trained and mentored new and existing team members.
- Managed inventory and supply ordering to maintain stock levels.
Skills
- Employee Relations
- Compensation and Benefits
- Labor Law Compliance
- Strategic Human Resources
- Workforce Planning
- People Analytics
- HRIS Administration
- Microsoft Office
- Project Management
- Performance Management
Timeline
People and Culture Generalist
ProGeorgia
09.2024 - Current
People Operations Generalist
Edible Brands
07.2023 - 08.2024
People Operations Generalist
thredUP
09.2020 - 07.2023
Office Administrator
Advanced Plastic Surgery Solutions / Recoverease LLC
05.2018 - 11.2019
Shift Supervisor
Starbucks
04.2015 - 05.2018