Igor Rocha
Prime Communications AT&T
Marietta
4
Languages
1
year of professional experience
Dedicated sales associate with a proven track record in enhancing customer satisfaction and driving sales through exceptional service. Skilled in cash handling accuracy and relationship building, ensuring a welcoming environment for repeat business. I can also speak multiple languages and easily cover my basis with foreign customers, as well as explaining company policies in several languages.
Work History
Sales Associate
1 Year 2 Months- Demonstrated product features and benefits to enhance customer understanding
- Assisted customers in selecting products and services based on individual needs
- Processed transactions accurately using point-of-sale systems
- Maintained visual merchandising standards to drive sales appeal
- Collaborated with team members to achieve daily sales goals
- Trained new associates on store policies and procedures for consistency
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
GED
Skills
Customer service
Customer service excellence
Client service
Needs assessment
Analytical thinking
Goal-oriented
Order processing
Customer service excellence
Friendly demeanor
Cash management
Cash operations
Point-of-sale operation
Cash operations accuracy
Client relations
Store operations
Customer needs analysis
Retail management
Transaction processing
Goal-oriented
Sales strategy
Policy compliance
Product merchandising
Order management
Sales goal achievement
Fraud prevention
Languages
Spanish
Native or Bilingual
French
Full Professional
Italian
Full Professional
Portuguese
Native or Bilingual
Timeline
Sales Associate
Prime Communications AT&T
05.2025 - CurrentRead More
Marietta High School
GED
Read More