Ilonka Tatis
Cartersville
Summary
I'm a hard working and reliable person with a background on operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
26
26
years of professional experience
Work History
QA Tech
ADM
Kennesaw, GA
07.2025 - 10.2025
- Analyzed defects and provided detailed reports to enhance development processes and product reliability.
- Collaborated with cross-functional teams to identify testing requirements and improve project timelines.
- Implemented automated testing tools, increasing efficiency in regression testing cycles.
Sanitation Coordinator
ADM
Kennesaw, GA
04.2023 - 07.2025
- Developed and implemented sanitation protocols to ensure compliance with health and safety regulations.
- Conducted regular audits of sanitation practices, identifying areas for improvement and ensuring adherence to standards.
- Trained staff on proper sanitation techniques, fostering a culture of cleanliness and safety within the facility.
- Collaborated with cross-functional teams to enhance operational efficiency through improved sanitation processes.
Building Superintendent
Lilmor management
Brooklyn, NY
05.2007 - 08.2022
- Coordinated building operations, maintenance and improvements.
- Collected rents, deposits and payment of insurance premiums.
- Enforced building policies and procedures to keep facility safe for staff and visitors.
- Handled occupant complaints and dealt with issues.
- Ordered cleaning supplies and maintenance materials to keep appropriate stock of inventory.
- Answered calls and responded to inquiries from tenants using strong active listening and open-ended questioning skills to resolve problems.
Cashier
Clínica Corominas
Santiago, Dominican Republic
06.1999 - 01.2005
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Liceo Las Matas De Santa Cruz
Dominican Republic06.1992
Skills
- Customer Service
- POS Systems
- Cash Handling
- Cleaning and Sanitizing
- Cash Register Operations
- Reliable and Responsible
- Problem Solving
- Honest and Dependable
- Cash Drawer Balancing
Education and Training
other
Timeline
QA Tech
ADM
07.2025 - 10.2025
Sanitation Coordinator
ADM
04.2023 - 07.2025
Building Superintendent
Lilmor management
05.2007 - 08.2022
Cashier
Clínica Corominas
06.1999 - 01.2005
High School Diploma -
Liceo Las Matas De Santa Cruz