ILYASAH DAVIS
Albany
Summary
Dedicated and detail-oriented professional with over 15 years of experience in customer service, compliance, and safety oversight. Skilled in handling prior authorization processes with accuracy and efficiency, ensuring regulatory adherence while maintaining confidentiality. Strong background in de-escalation, quality assurance, and safety protocols with a proven ability to balance compliance requirements with excellent client support. Recognized for streamlining processes, maintaining accurate records, and fostering a culture of safety and accountability in both healthcare and administrative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
Cohere
08.2022 - 06.2025
- Maintains open communications and confidentiality with customers and referral sources
- Responds to customer questions and concerns
- Obtains insurance information and verifies according to company guidelines
- Prepares appropriate documentation for billing
- Keys all documentation into the computer, verifying all information for completeness and accuracy
- Remote
Lead Client Service Representative
Ciox Health Care
07.2017 - 08.2022
- Received incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Validated requests and authorizations for release of medical information according to HIPAA
- Completed release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly
- Maintained equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department
Education
Associate's Degree - Health Information
Albany Technical College
Albany, GA01.2019
Skills
- De-Escalation
- Confidentiality
- Patrolling
- Medical Terminology
- Investigations
- Physical Restraining
- Customer Service
- Research
- Inventory Control
- Clerical Duties
- Data Collection/Entry
- Quality Assurance
- Inspections
- Equipment Troubleshooting
- Strategic Planning
- Computer Proficiency
- Scheduling
- Safety Hazards
- Loss Prevention
- Telecommunications
- Process Improvement
Certification
- Professional Certification: Certified Medical Assistant (CMA)
- Professional Certification: Phlebotomy Technician (CPT)
- Heritage Healthcare – Albany, GA
Timeline
Intake Specialist
Cohere
08.2022 - 06.2025
Lead Client Service Representative
Ciox Health Care
07.2017 - 08.2022
Associate's Degree - Health Information
Albany Technical College
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