Dedicated and detail-oriented professional with over 15 years of experience in customer service, compliance, and safety oversight. Skilled in handling prior authorization processes with accuracy and efficiency, ensuring regulatory adherence while maintaining confidentiality. Strong background in de-escalation, quality assurance, and safety protocols with a proven ability to balance compliance requirements with excellent client support. Recognized for streamlining processes, maintaining accurate records, and fostering a culture of safety and accountability in both healthcare and administrative environments.