IMAN ABDUL-KABIR

Resourceful and reliable professional with hands-on experience in customer service, administrative support, and facility operations. Strong communication skills, attention to detail, and proven ability to thrive in fast-paced environments. Certified in business communication and technology with a drive to deliver excellent service and support.

• Hand-selected to open and serve at the world’s largest Delta Sky Club, ensuring exceptional hospitality during launch and daily high-volume operations.
• Maintained a 98%+ order accuracy rate and exceeded shipping targets in a fast-paced logistics environment at Rinnai Water Heater Company.
• Successfully coordinated seating and flow at Delta Sky Club during peak traffic, contributing to a smooth guest experience with zero formal complaints.
• Recognized for professionalism and leadership while resolving VIP concerns and high-pressure customer service scenarios.
• Completed certified Business and Communication Career Pathways, demonstrating strong foundations in workplace professionalism, client interaction, and administrative support.
• Assisted in the launch and operations of a small business (Fashion Styles by Oowie), supporting client bookings, inventory, and digital organization — contributing to a 20% increase in efficiency.
• Trained and mentored new team members in both hospitality and retail environments, reinforcing high service standards and workflows.
• Consistently praised for strong verbal communication, adaptability, and customer-first mindset across multiple industries including airline services, hospitality, retail, and administration.