Imani Armstrong

• Serve as primary front desk point of contact in a busy OBGYN and Medspa office setting
• Check in patients and verify insurance information, demographic and eligibility
• Schedule and manage patient appointments while coordinating provider availability
• Answer high-volume phone calls and respond to patient inquiries professionally
• Work extensively with Electronic Medical Records (EMR) to update patient charts and documentation
• Handle and organize patient documents, medical records, and confidential information
• Assist with non-invasive medical treatments under provider direction
• Perform accurate patient charting and documentation
• Process patient payments, managing receipts and perform basic bookkeeping
• Maintain accuracy, confidentiality, and professionalism in compliance with healthcare standards

• Promoted from Server to Bartender based on performance and reliability
• Provided excellent customer service while managing high-volume guest interactions
• Accurately rang up orders and handled cash, credit and debit transactions
• Prepared and served beverages according to company standards
• Trained servers and bartenders according to company standards
• Supported daily operations by assisting staff and ensuring smooth service flow
• Offered a management position, demonstrating leadership potential and trust

• Promoted from Food Runner to Server, then to Bartender based on performance and reliability
• Provided excellent customer service in a fast-paced environment
• Accurately handled cash and electronic payments
• Took and processed orders using POS systems
• Managed multiple priorities while maintaining professionalism

*I have a gap between my last job Ricoh USA and Chili's because I was Maternity Leave*

• Answered and managed 100+ inbound calls per day while maintaining professionalism and accuracy
• Provided customer support, issue resolution, and follow-up in a fast-paced call center environment
• Handled invoices, billing inquires, and account-related questions with attention to detail
• Managed customer communication through phone, email and live chat platforms
• Documented interactions accurately using internal systems and databases
• Resolved customer concerns efficiently while meeting quality and productivity standards
• Multitasked across multiple systems and screens while maintaining accuracy and confidentially

• Provided high-quality customer service while managing high-volume transactions
• Accurately handled cash, credit and debit transactions and ensured proper cash-handling procedures
• Oversaw and supported other cashiers during shifts to ensure smooth front-end operations
• Trained new employees on POS systems, customer service standards, and cash-handling procedures
• Assisted with resolving customer issues and escalations professionally
• Maintained accuracy, organization, and professionalism in a fast-paced environment

• Provided friendly and efficient customer service in a fast-paced food service environment
• Accurately rang up customer orders using POS systems
• Handled cash, credit and debit transactions while maintaining accuracy and accountability
• Prepared and cooked food according to company standards and safety guidelines
• Managed multiple tasks simultaneously, including taking orders, handling payments, and food preparation
• Communicated effectively with team members to ensure timely and accurate order completion
• Maintained cleanliness and organization of work areas

• Provided excellent customer service by greeting customers, answering questions, and ensuring a positive check out experience
• Accurately rang up groceries using point-of sale (POS) systems in a fast-paced environment
• Handled money transactions including cash, credit and debit with a high level of accuracy and accountability
• Balanced cash drawers and followed proper cash-handling procedures
• Resolved customer concerns professionally while maintaining composure and courtesy
• Worked collaboratively with team members to support smooth daily operations