Imani Jean-louis
Newnan
Summary
Accomplished Waitress Trainer at Buffalo Wild Wings, adept at problem-solving and fostering teamwork. Spearheaded training programs, enhancing service quality and reducing onboarding time by 20%. Mentored staff in customer interaction, driving performance improvements. Known for a friendly, positive attitude and a commitment to excellence in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Buffalo Wild Wings
10.2018 - Current
- Developed and implemented training programs for new waitstaff, enhancing service quality.
- Mentored team members on menu knowledge and customer interaction techniques.
- Streamlined onboarding processes, reducing training time for new hires.
- Conducted performance evaluations to identify areas of improvement for staff development.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2014
Skills
- Analytical problem-solving
- Effective team collaboration
- Optimistic outlook
- Team encouragement
- Calm conflict resolution
- Guidance and support
- Effective memory retention
Certification
bloodborne and pathogen certificate - Issued December 9, 2026; Renew December 9. 2027
basic life support (bls) - Issued December 9, 2026; Renew December 9, 2027
Timeline
Waitress Trainer
Buffalo Wild Wings
10.2018 - Current
High School Diploma -
East Coweta High School