IMANI K. HINES
Decatur
Summary
Knowledgeable Debt Collector with proven background in effective debt recovery strategies. Successfully negotiated payment plans and resolved complex account issues, ensuring minimal financial loss. Demonstrated strong communication and problem-solving skills to maintain positive client relationships.
Overview
5
5
years of professional experience
Work History
Debt Collector
SZABO
Atlanta, Ga
04.2025 - 01.2026
- Resolved overdue accounts through effective communication and negotiation strategies.
- Implemented collection procedures to enhance recovery rates and minimize delinquencies.
- Trained junior collectors on best practices in debt recovery and customer interactions.
- Maintained accurate records of collections activities using specialized software systems.
- Working with our client RENT.com collecting upon Property management companies to clear invoices.
- Sending letters & emails, skip tracing accounts .
Debt Collector
United Auto Acceptance
Atlanta, Ga
06.2022 - 12.2024
- Collaborated with legal teams to initiate pre-collection efforts for high-risk accounts.
- Analyzed account data to identify trends and optimize collection strategies accordingly.
- Developed training materials for new hires, focusing on compliance and ethical statements.
- Contacting Debtors regarding their past due car notes
Professional Debt Collector
Affiliate Asset Solutions
Atlanta Ga
10.2020 - 10.2023
- Negotiated payment plans with clients to facilitate debt resolutions.
- Negotiated settlements effectively, securing favorable terms for both clients and debtors while maintaining professionalism at all times.
Education
High School Diploma -
Elizabeth Andrews
Atlanta, Ga05-2012
Skills
- Radical Believer in “Accentuating the Positive and Eliminating the Negative”
- Team Player & Impromptu Leader
- Tactful & Diplomatic Communicator
- Passionate, Polished, Gregarious & Coachable
- Poised & Level-headed in Demanding Work Environments
- Right-arm Resource to Managers & Helping Hand to Colleagues
- Embodiment of Sound Judgement, Integrity & Professionalism
- POS Systems, Cash & Credit Card Transactions, Loss Prevention
- Merchandising & Inventory Control
- Vast Knowledge of Wines and Spirits
- Innately Oriented Toward Problem Diffusion & Conflict Resolution, Particularly in Customer Interactions
- Multitasking and Time-Management
- Pour Accuracy
- ServSafe Certified
- Sanitation Standards Awareness
- Customer Service Excellence in Small Business, Retail, and Fine Dining Industries
Accomplishments
Collected over 5 million in invoices from Property management companies
Timeline
Debt Collector
SZABO
04.2025 - 01.2026
Debt Collector
United Auto Acceptance
06.2022 - 12.2024
Professional Debt Collector
Affiliate Asset Solutions
10.2020 - 10.2023
High School Diploma -
Elizabeth Andrews