Summary
Overview
Work History
Education
Skills
Timeline
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Imani Lewis

Atlanta

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

7
7
years of professional experience

Work History

Registered Behavior Technician

Perfect Pieces
08.2024 - 06.2025
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Front Desk Receptionist

Pacesetters Personnel Services
07.2023 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Lead Cashier

Beauty Master
08.2019 - 06.2020
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Cashier

Wing and Burger
03.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Ticket Agent

Six Flags
06.2018 - 02.2019
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Answered customer inquiries regarding ticket availability, pricing and event information.

Education

High School Diploma -

Westlake High School
Atlanta, GA
05-2020

Skills

  • Customer service
  • Work ethic and integrity
  • Cash handling
  • Time management skills

Timeline

Registered Behavior Technician

Perfect Pieces
08.2024 - 06.2025

Front Desk Receptionist

Pacesetters Personnel Services
07.2023 - 06.2024

Lead Cashier

Beauty Master
08.2019 - 06.2020

Cashier

Wing and Burger
03.2019 - 08.2019

Ticket Agent

Six Flags
06.2018 - 02.2019

High School Diploma -

Westlake High School

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Imani Lewis