Imani Murphy
Marietta
Summary
Motivated professional hard working dedicated young woman, who has excellent customer service skills. I am very outgoing and enjoy working with others. I've been providing great customer service for 9 years! I am an amazing leader that stays focused and very attentive to everything around me. Not only am I a hard worker but a multi-tasker as well, who works well in fast pace environments with efficient and effective customer service contributed to improve rates of return business.
Overview
9
9
years of professional experience
Work History
Zanzi Bar
Waitressing
Sandy Springs
2024.06 - 2024.12
- Worked with teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Greet and assisted customers.
- Process payments and provided tickets.
- Maintain positive and organized workspace.
- Performed inventory cycle counting and identified discrepancies.
- Prepare tabletops for customer dining.
Patient Service Specialist
Marietta Eye Clinic
Roswell
2023.01 - 2024.01
- Check-In, Check-Out Representative, Kiosk Greeter
- Collect co-payments, read system alerts and collect or advise patients regarding their balance due and collect appropriate deductibles
- Register patients, Schedule patients for proper appointments plus follow up appointments
- Verify Vision and Medical coverages and enter correct authorizations for patient in system
- Prepare Doctors for next day by printing out patients Clinical scheduled appointments
- Answer the phone with company greeting friendly with speed, calmness, and accuracy
- Always maintain patient confidentiality
- Handle team or patient conflict in a professional manor
- Having exceptional human relations skills and a trustworthy and comfortable environment
Customer Service Manager/Stylist Manager
ViVi's Boutique
Atlanta
2022.01 - 2023.01
- Supervise employees and assess performances to determine training needs
- Stock merchandise, clearly labeling items, and arranging according to size or color
- Greet customers, help locate merchandise, and suggest suitable options
- Record notes for future reference about customer preferences and services delivered
- Collaborate with upper management to improve customer service processes and support structures company-wide
- Assist with pricing questions, inventory availability and changes to existing order and shipping information
- Train and regularly mentored associates on performance-oriented strategies and customer service techniques
Server Supervisor
Legacy Lounge
Jacksonville
2022.01 - 2022.12
- Used communication and problem-solving skills to resolve customer complaints
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
- Supervised server staff and simultaneously served a personal section of tables
- Managed food resources, memorized orders, and coordinated customer service
- Controlled food costs and managed inventory
- Directed food preparation and cooking activities to meet health and safety standards
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
Front Office Administrative Assistant
Oaks at Pooler
Pooler
2021.01 - 2022.12
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Monitored office supplies by checking inventory and placing orders
- Collect patient and client documents and information upon referral
- Maintained patients’ files and records
- Entered and maintained departmental records in the company database
- Assist coworkers, managers, and customers through regular communication and assistance
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Conducted research to assist with routine tasks and special projects
Customer Service Cashier
Pizza Inn
Brunswick
2016.01 - 2021.12
- Recorded food and drink orders and served customers requests to the highest standards
- Maintained full product knowledge of menu and specials
- Made suggestions to customer based on preferences
- Always mindful of sanitization and safety considerations when handling food and beverages
- Help managers train new serving staff
- Cleaned and rest tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times
Education
High School Diploma -
Brunswick High School
Brunswick, GAForensic Science -
College of Coastal Georgia
Brunswick, GASkills
- Excellent Customer service
- Logistics policies and procedures
- Team Building
- Good communication skills
- Telephone etiquette
- Office supplies inventory management
- Strategic planning
- Serving/ Restaurant experience
- Office organization
- Perfect Attendance
- Hospitality
References
- Jackie Paden, family friend, (770) 572-5944
- Kimberly Perkins, family friend, (678) 793-4046
- Darius Ellis, business partner/ boyfriend, (770) 668-6083
- Tuesday Murphy, mother, (912) 242-9673
Timeline
Zanzi Bar
Waitressing
2024.06 - 2024.12
Patient Service Specialist
Marietta Eye Clinic
2023.01 - 2024.01
Customer Service Manager/Stylist Manager
ViVi's Boutique
2022.01 - 2023.01
Server Supervisor
Legacy Lounge
2022.01 - 2022.12
Front Office Administrative Assistant
Oaks at Pooler
2021.01 - 2022.12
Customer Service Cashier
Pizza Inn
2016.01 - 2021.12
High School Diploma -
Brunswick High School
Forensic Science -
College of Coastal Georgia