Imani Stokes
Marietta
Summary
Organized and dependable customer service professional with over 7 years of success managing multiple priorities with a high degree of accuracy. Solid team player with a positive demeanor and willingness to take on added responsibilities to meet goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medical Kit Builder
Q2 Solutions
09.2022 - Current
- Pre kit medical kit orders and ensure all tubes, lot numbers, expiration dates and number of tubes needed match paperwork
- Print work order paperwork, tube labels and kit labels
- Lift up to 35lb boxes daily and build medical kits in a timely manner, ensuring all items are non-contaminated and make daily goal of 100 kits per day
- Quality control kits to ensure all tubes and boxes are labeled correctly and additional items are in kits before distributing them to the shipping area
- Attend monthly meetings in order to be updated on company policies and procedures
HR Recruiter (Remote)
Epitec
10.2019 - 09.2022
- Facilitated full-cycle recruitment by calling, emailing and sourcing candidates through proven recruitment channels such as LinkedIn and Indeed.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes and developed and maintained relations with prospective hires.
- Studied job descriptions to determine applicant requirements and developed recruiting strategies to identify qualified candidates and build network.
- Prepared and sometimes negotiated compensation with prospective hires and explained benefits and healthcare packages.
Call Center Representative (Remote)
William Sonoma
07.2016 - 10.2019
- Answered vendor emails and an average of 50 calls daily, addressing customer inquiries, solving problems and providing product information.
- Achieved 95% high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Calculated order totals, updated customer accounts, set up order deliveries and set up refunds or exchanges.
- Resolved concerns about products or services to help with retention and drive sales.
Roadside Assistance Agent (Remote)
Aerotek/ Urgently
03.2015 - 07.2016
- Effectively managed a high-volume of inbound and outbound customer calls effectively and efficiently in a fast-paced environment.
- Provided google maps location spotting and data entry daily to locate customers and their disabled vehicles.
- Dispatched requests including an explanation of the vehicle problem such as, one way tow, tow exchanges, flat tire service, lockout service and more.
- Maintained effective communications with service providers and proactively notify the owners/managers/dispatchers whenever drivers cannot be contacted or when other concerns arise.
- Cross-trained and provided backup support with escalation calls for organizational leadership.
Education
Bachelor of Arts - Cognitive Psychology
Clark Atlanta University
223 James P Brawley Drive SW05.2020
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, ATS Taleo
- Time management
- Talent Acquisition
- Detail oriented
- Data Verification
- Paperwork Processing
- Complaint Resolution
- Salesforce CRM
Timeline
Medical Kit Builder
Q2 Solutions
09.2022 - Current
HR Recruiter (Remote)
Epitec
10.2019 - 09.2022
Call Center Representative (Remote)
William Sonoma
07.2016 - 10.2019
Roadside Assistance Agent (Remote)
Aerotek/ Urgently
03.2015 - 07.2016
Bachelor of Arts - Cognitive Psychology
Clark Atlanta University
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