Imani Wright
Savannah
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Southcoast Health
02.2023 - 02.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Patient Access Representative
St. Joseph's/Candler
01.2020 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
PCA Personal Care Assistant
Help at Home
02.2020 - 10.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Education
Ash Tree Learning Academy
Savannah, GA05.2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Patient registration
- Insurance verification
- Vital signs monitoring
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Personal hygiene assistance
Certification
- CPR Certification
- AED Certification
Timeline
Medical Receptionist
Southcoast Health
02.2023 - 02.2025
PCA Personal Care Assistant
Help at Home
02.2020 - 10.2022
Patient Access Representative
St. Joseph's/Candler
01.2020 - 09.2023
Ash Tree Learning Academy
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