Imara Coleman
Atlanta,GA
Summary
Results-driven Airline Ground Operations Manager with 18+ years of experience overseeing ramp, passenger, and cargo operations in high-volume airport environments. Proven track record of improving on-time performance (OTP), optimizing turnaround times (TAT), and ensuring full compliance with FAA, TSA, and IATA regulations. Adept at leading cross-functional teams and implementing safety-first operational strategies that reduce incidents and enhance customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Ground Operations Supervisor
Southwest Airlines
Atlanta, GA
04.2008 - Current
- Direct daily ground operations for 40-50 flights/day, ensuring adherence to On-Time-Performance (OTP) targets and safety protocols.
- Implemented a real-time ramp communication system, reducing average turnaround time by 10%.
- Led a team of 16 ground crew members, achieving a 93% safety compliance rate during FAA audits.
- Developed and delivered SMS training programs, resulting in a reduction in ground incidents, aircraft damage and On-the-Job injuries.
- Coordinated ramp, baggage, and gate operations for 40-50 daily departures and arrivals.
- Assisted in implementing load planning procedures that improved weight and balance accuracy.
- Supported irregular operations (IROPs) management, minimizing passenger disruption during weather-related delays.
- Supervised ramp crews in aircraft marshalling, baggage loading/unloading, and pushback operations.
- Enforced safety protocols, resulting in zero aircraft damage incidents over a 12-month period.
- Coordinated with flight crews and dispatch to ensure timely departures.
Warehouse Manager
Circuit City Stores
Atlanta, GA
05.1996 - 03.2007
- Oversaw daily warehouse operations, ensuring efficient inventory management and accurate order fulfillment.
- Streamlined receiving and shipping processes.
- Implemented and conducted training on warehouse safety protocols, enhancing workplace safety and reducing incident rates.
- Managed staff scheduling, optimizing labor resources to meet operational demands and deadlines.
- Interviewed all new full-time and seasonal employees.
- Trained new employees on warehouse procedures and equipment usage, fostering a knowledgeable workforce.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Education
Bachelor of Science - Biological Sciences
Morehouse College
Atlanta, GA05-2028
Skills
- Ground Handling & Ramp Operations
- On-Time Performance (OTP) Optimization
- Turnaround Time (TAT) Management
- FAA, TSA, OSHA, and IATA Compliance
- Safety Management Systems (SMS)
- Staff Training & Leadership Development
- Resource & Workforce Planning
- Incident Investigation & Reporting
- Budgeting & Cost Control
Certification
- IATA Safety Audit for Ground Operations (ISAGO) Certified
- OSHA Safety Certification
- FAA Ramp Safety Training
- Airport Security Awareness Certification
- B737 Brake Ride Certification (Boeing 737 Aircrafts)
- Ground Security Coordinator (GSC) Certification
- Customs Seal and Meets Requirements for work on International Flights
Timeline
Ground Operations Supervisor
Southwest Airlines
04.2008 - Current
Warehouse Manager
Circuit City Stores
05.1996 - 03.2007
Bachelor of Science - Biological Sciences
Morehouse College