Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Inayah Grooms

Gainesville

Summary

I’m a dedicated and empathetic professional with a strong background in healthcare support and customer service, seeking a remote Healthcare Contact Center Specialist position. Bringing extensive experience in managing high-volume inbound and outbound calls, scheduling appointments, and providing accurate information to patients and healthcare providers. Skilled in handling sensitive information with confidentiality, resolving billing inquiries, and navigating insurance processes. Committed to delivering exceptional service, improving patient satisfaction, and contributing to efficient healthcare operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Coordinator

Oaks Senior Living
Cumming
11.2024 - 03.2025
  • Develop and implement individualized care plans for patients, ensuring all medical and personal needs are met.
  • • Serve as the primary liaison between patients, families, and healthcare providers to facilitate effective communication and care delivery.
  • • Monitor and evaluate patient progress, adjusting care plans as necessary to achieve optimal health outcomes.
  • • Educate patients and families on available healthcare services and resources, enhancing their understanding and engagement in care processes.

Professional Caregiver

Manor Lake Assisting Living and Memory Care
Cumming
01.2023 - 09.2024
  • Provided compassionate in-home care to elderly clients, assisting with personal hygiene, meal preparation, and medication reminders.• Built trusting relationships with clients and their families, enhancing the overall caregiving experience.• Implemented safety protocols to prevent accidents and ensure a secure living environment for clients.• Communicated effectively with healthcare professionals to coordinate care and report any changes in client health status.

Personal Care Assistant

Assisting Hands Homecare
Cumming
03.2022 - 01.2023
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Consulted with client care team to continually update care plans.
  • Provided ongoing compassionate patient care for each client.

Assisted residents with daily living activities, including bathing, dressing, and mobility support, ensuring comfort and dignity.

• Monitored vital signs and reported any health concerns to nursing staff, contributing to proactive patient care.

• Maintained accurate and timely documentation of care provided in compliance with facility policies and HIPAA regulations.

• Collaborated with multidisciplinary teams to develop and implement comprehensive care plans tailored to individual resident needs.

Education

Ongoing(Pursuing A BSN) -

Georgia Gwinnett College
Lawrenceville, GA
05-2026

High School Diploma -

North Forsyth High School
Cumming, Georgia
05-2022

Skills

  • Customer Service Proficiency
  • Handle Customer Care
  • Generate Reports
  • Electronic Health Records (EHR) Management
  • Multitasking
  • Technical Proficiency
  • Knowledge of Medical Terminology
  • Effective Communication Skills
  • Adaptability
  • Empathy and Compassion
  • Active Listening
  • Patient care
  • Care coordination
  • Healthcare documentation
  • Interpersonal communication

Certification

  • BLS Certified
  • CPR Certified
  • First Aid Certified

Timeline

Care Coordinator

Oaks Senior Living
11.2024 - 03.2025

Professional Caregiver

Manor Lake Assisting Living and Memory Care
01.2023 - 09.2024

Personal Care Assistant

Assisting Hands Homecare
03.2022 - 01.2023

Ongoing(Pursuing A BSN) -

Georgia Gwinnett College

High School Diploma -

North Forsyth High School
Inayah Grooms