Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Cross

Atlanta

Summary

Organized professional with 10 years of comprehensive financial and management experience. Dedicated to fantastic customer service and maintaining relationships with customers. Proficient in analyzing financial data, ensuring compliance/protocols and account reconciliation. Experienced in financial spreadsheets, handling collections, and managing payroll at Related Management and Health Care Services Group. Proven track record in improving operational efficiency, leading teams, and implementing effective marketing and financial strategies. Eager to contribute to team success and further develop professional skills.

Overview

7
7
years of professional experience

Work History

Property Accountant

Related Management
08.2022 - 04.2025
  • Managed comprehensive updates to financial records/property budgets, reconciled billing discrepancies/delinquencies, and invoice tracking, ensuring accurate and timely financial reporting.
  • Developed and enforced leasing objectives, tour guidelines, and occupancy targets, contributing to the team's operational efficiency and goal achievement.
  • Coordinated with third-party companies to maintain updated eviction statuses, facilitating legal compliance and property management processes.
  • Administered the distribution of balance collection notices remotely and handled follow-up procedures on-site, while also ensuring precise calculation and issuance of employee commission payments.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Used CRM and Yardi to maintain company database with essential account and sales information.

Temporary Leasing Accountant

Premier Placements
11.2021 - 08.2022
  • Assisted in resident retention by efficiently managing lease renewals and maintaining thorough documentation of resident interactions and transactions.
  • Enhanced prospective resident experience through effective communication, scheduling property tours, and showcasing unit features and amenities.
  • Facilitated the leasing process from initial contact to move-in, ensuring the accurate completion of all necessary paperwork and timely creation of resident work orders.

Account Manager

Health Care Services Group
02.2021 - 08.2021
  • Managed and supervised daily operations of environmental services, ensuring adherence to policies, procedures, and compliance with federal and state regulations.
  • Maintained accurate records of financial transactions, inventory, personnel, and equipment, while ensuring optimal stock levels and equipment maintenance.
  • Provided leadership and guidance to staff, facilitating training and quality control measures, and conducted regular quality assessments to uphold service standards.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

General Manager

Fiyahside Restaurant
11.2017 - 01.2020
  • Strategized and implemented cost-reduction initiatives, decreasing inventory expenses by 37.5%, while ensuring operational efficiency and inventory optimization.
  • Led staff development efforts, enhancing guest experience and driving a 5% increase in revenue per available seat through effective upselling training.
  • Managed financial operations with integrity, conducted staff recruitment and training, and fostered community relationships to enhance the establishment's reputation and customer satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.

Education

No Degree -

Waukesha County Technical College
Pewaukee, WI

Skills

  • Microsoft Office
  • Financial acumen
  • Lead prospecting
  • Bid preparation
  • Network development
  • Sales closing
  • Account development
  • Task prioritization
  • Account management
  • Financial reporting
  • Adobe Creative Suite
  • Yardi
  • CRM Systems

Timeline

Property Accountant

Related Management
08.2022 - 04.2025

Temporary Leasing Accountant

Premier Placements
11.2021 - 08.2022

Account Manager

Health Care Services Group
02.2021 - 08.2021

General Manager

Fiyahside Restaurant
11.2017 - 01.2020

No Degree -

Waukesha County Technical College

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India Cross