INDIA MITCHELL
Mableton
Summary
High-energy shift lead ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista / Shift Lead
Fresh Monkee
06.2025 - 12.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, conducting regular stock checks to minimize waste and maintain product availability.
- Implemented process improvements that enhanced beverage preparation speed and consistency across shifts.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering repeat business through positive experiences.
- Collaborated with management to introduce seasonal menu items, driving sales growth and customer interest.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Shift Lead
Caribou Coffee
05.2021 - 06.2025
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new team members on product knowledge and operational procedures.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented process improvements that enhanced team performance and service speed.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Collaborated with management on promotional initiatives to boost sales and enhance customer experience.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Shift Lead
Krystal
07.2018 - 05.2021
- Conducted regular staff meetings to communicate goals, updates, and feedback for continuous improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Science - Business
University of Phoenix
07-2027
Skills
- Team leadership and training
- Guest service and issue resolution
- Food safety and sanitation
- Inventory support and restocking
- POS systems
- Time management and multitasking
- Cash handling proficiency
- Espresso machine operation
- Critical thinking
- POS system operation
- Task delegation
- Quality control
Certification
Small business and entrepreneurship
Timeline
Barista / Shift Lead
Fresh Monkee
06.2025 - 12.2025
Shift Lead
Caribou Coffee
05.2021 - 06.2025
Shift Lead
Krystal
07.2018 - 05.2021
Bachelor of Science - Business
University of Phoenix