Indiana Mercer
Atlanta
Summary
Customer-focused hospitality professional with expertise in guest relations and sales. Skilled in technology adoption and system navigation, with a strong ability to engage diverse individuals and address their needs with tailored solutions. Demonstrates effective communication, organizational skills, and composure under pressure, aligning well with entry-level administrative roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server
Traditions Global Cuisine
02.2026 - Current
- Guide guests through seasonal tasting menus, chef specials, and wine pairings with knowledgeable, confident recommendations.
- Executed precise service steps for food and drink presentation, table maintenance, and course pacing, enhancing overall guest satisfaction.
- Delivered elevated, attentive service to multiple guests per shift in high-volume fine dining environment, ensuring memorable dining experiences.
- Consistently achieve top guest satisfaction scores and recognized for professionalism and hospitality.
Restaurant Server
KPop Bar And BBQ
McDonough
11.2023 - 12.2025
- Managed multiple tables simultaneously, ensuring accurate order placement and timely delivery for enhanced guest satisfaction.
- Guided guests in selecting menu items based on preferences or dietary requirements, enhancing their dining experience.
- Balanced customer service with task completion by effectively multitasking throughout each shift to meet guest needs.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Assistant General Manager of Operations
Zaxby's Chicken Fingers & Buffalo Wings
Monroe
12.2022 - 11.2023
- Managed cash handling, prepared deposits, and oversaw inventory to ensure optimal stock levels and reduce waste.
- Motivated and mentored employees through training and performance management to improve retention and engagement.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Coordinated recruitment, hiring, and onboarding processes to establish a skilled workforce focused on service excellence.
Restaurant Server
Ronin Steak House & Sushi
Monroe
11.2020 - 12.2022
- Presented and prepared food products and beverages according to customer requests and preferences, maintaining high-quality table service.
- Recommended daily specials, new menu items, and discounts to up-sell limited-time food products and strengthen customer relationships.
- Maintained high levels of food and safety standards according to internal and federal regulations at all times.
- Processed payments and managed cash and credit transactions accurately.
Admin Support
Animal Pest Management Services Inc.
Chino
07.2017 - 03.2020
- Provided administrative support to managers, supervisors, and technicians, enhancing operational efficiency and communication.
- Handled inbound phone inquiries and arranged appointments for clients.
- Established and managed the filing system, various inventory systems, and the fleet tracking system, ensuring efficiency and organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed and maintained comprehensive monthly reports, ensuring accurate data representation and timely updates.
- Coordinated special projects by researching relevant information and managing event logistics, contributing to successful outcomes.
Education
English Associate for Transfer - Engish Literature
Fullerton College
Fullerton, CA06-2020
Skills
- Customer relations
- Data entry and management
- Inventory management
- Problem-solving and prioritization
- Attention to detail
- Organizational planning
- Flexibility and efficiency
- Effective communication
- Team collaboration
- Adaptability
- Adobe editing and proofreading
- Training and mentoring
Certification
- Foundations of Project Management
Timeline
Restaurant Server
Traditions Global Cuisine
02.2026 - Current
Restaurant Server
KPop Bar And BBQ
11.2023 - 12.2025
Assistant General Manager of Operations
Zaxby's Chicken Fingers & Buffalo Wings
12.2022 - 11.2023
Restaurant Server
Ronin Steak House & Sushi
11.2020 - 12.2022
Admin Support
Animal Pest Management Services Inc.
07.2017 - 03.2020
English Associate for Transfer - Engish Literature
Fullerton College