Indya McIntyre
Fayetteville
Summary
Motivated Architectural Drafting Technology student with over three years of experience in customer service, leadership, and operations. Proven expertise in logistics, team training, customer relations, and administrative support gained through diverse roles in shipping, retail, and restaurant management. Recognized for strong communication skills and exceptional organizational, problem-solving, and time management abilities. Eager to leverage technical knowledge and professional experience to advance a career in architecture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Associate
UPS Franchise Store – Metro Atlanta
07.2023 - Current
- Process domestic and international shipments using UPS logistics software, ensuring accuracy and compliance with shipping requirements.
- Provide notary services by verifying identities and notarizing legal and business documents.
- Manage customer mailbox accounts, including mail handling, package acceptance, and account maintenance.
- Train and mentor new employees on store operations, customer service, shipping procedures, and the full range of services offered.
- Deliver professional customer service while assisting customers with shipping, printing, packaging, and other business services.
Manager
THAT Burger Spot! – Fayetteville, GA
Fayetteville, GA
04.2022 - 06.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
Team Leader
Wendy's – Fayetteville, GA
Fayetteville, GA
03.2021 - 11.2021
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Architectural Drafting Technology
Atlanta Technical College
Atlanta, GA05-2027
High School Diploma - undefined
Whitewater High School
Fayetteville, GA05-2023
Skills
- Customer Service
- AutoCAD
- Team Leadership & Training
- Logistics & Shipping
- Microsoft 365 – Excel, Word, and Powerpoint
- Computer Proficiency
- Organization & Time Management
- Problem Solving
- Attention to Detail
- Notary Services
- Mailbox & Account Management
Certification
- Microsoft360
- Drafter’s Assistant
- Drafting Aide
Activities and Honors
- Volunteer during Horizons summer program at Atlanta Tech.
- Volunteered during the 2023 annual 5k at Atlanta Tech
- Participated in Beta club, Executive Club, Debate club, Deca, and Robotics club.
Timeline
Store Associate
UPS Franchise Store – Metro Atlanta
07.2023 - Current
Manager
THAT Burger Spot! – Fayetteville, GA
04.2022 - 06.2023
Team Leader
Wendy's – Fayetteville, GA
03.2021 - 11.2021
High School Diploma - undefined
Whitewater High School
Architectural Drafting Technology
Atlanta Technical College