Ingrid Diaz

• Assisted prospective tenants by providing property information and answering inquiries.
• Conducted property tours to showcase available units and amenities effectively.
• Processed rental applications and verified applicant information for leasing approval.

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• Collaborated with maintenance team to address tenant concerns and service requests.
• Managed lease agreements and ensured compliance with company policies and regulations.
• Developed promotional materials to enhance property visibility within the community.
• Organized resident events to foster a sense of community among tenants.
• Maintained accurate records of tenant interactions and lease documentation consistently.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Conducted background checks on applicants.
• Contacted and followed up with tenants on renewal notices.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Checked rental eligibility by following company's verification process.
• Conducted informative and personalized tours, resulting in new leases.
• Maintained accurate records of prospective renters, applications and leases.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Tracked leads using CRM software and followed up with interested parties.
• Detailed application requirements and answered questions from prospective tenants.
• Updated resident data into property management software system daily.
• Responded to tenant requests for maintenance services in a timely manner.
• Processed transfer requests from existing tenants who wished to move within the same building or complex.
• Developed marketing strategies aimed at increasing leasing activity within the community.
• Received rent payments and tracked transactions in accounting software.
• Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.

• Assisted clients in buying and selling residential properties.
• Conducted market research to identify property values and trends.
• Prepared and presented property listings using various marketing tools.
• Negotiated contracts and agreements between buyers and sellers.
• Collaborated with mortgage brokers, inspectors, and other professionals for transactions.
• Maintained updated knowledge of local real estate markets.
• Responded promptly to client inquiries via phone or email.
• Inspected homes prior to listing them in order to identify any potential issues that should be disclosed before sale.
• Reviewed sales strategies and marketing plans to optimize strategies and enhance results.
• Organized charity and public events to bring awareness to neighborhood, generating lead flow.