Ingrid Pittman
Atlanta
Summary
Licensed Claims Adjuster with extensive experience handling Litigations, Property, Auto, and Catastrophe claims. Recognized for strong analytical skills, attention to detail, and the ability to manage multiple claims while maintaining high levels of customer satisfaction. Proven ability to investigate, assess, and resolve claims efficiently in accordance with company and regulatory guidelines. Committed to executing best practices and upholding industry ethics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Litigation Examiner
American Family Insurance
02.2025 - Current
- Investigated relevant facts needed to evaluate coverage issues, liability and damages on litigated claim files involving complex property damage.
- Served as a Corporate Representative and responded to decisions, agreements, and/or court orders.
- Coordinated conferences with inside and outside counsel to create litigation strategies and determine the need for coverage opinions.
- Coordinated and attended alternative dispute resolution conferences with in-house legal as needed
Claims Adjuster
American Family Insurance
07.2024 - 02.2025
- Conducted damage assessments, prepared estimates, and documented claims using ECS and estimating tools.
- Consistently provided excellent customer service to policy holders and third-party claimants after suffering a loss
- Worked closely with all internal departments to determine and apply appropriate coverage.
- Collaborated and coordinated with SIU, Litigation and Subrogation departments to identify potential fraud and subrogation opportunities.
- Quickly settled third-party property liability claims, along with property damage, theft, and jewelry claims.
- Worked with and negotiated with various vendors to oversee replacements and repairs.
Property Field Adjuster
Pilot Catastrophe Services
03.2023 - 07.2024
- Utilized automated estimating systems and vendor tools to prepare repair estimates.
- Assessed property damage, evaluated bids, reviewed documentation, and identified suspicious loss indicators.
- Documented claim files and ensured compliance with internal guidelines.
- Evaluated photo documentation, bid content, and property damage to determine claim validity and repair costs.
- Completed all file documentation in compliance with company protocols.
Property Insurance Claims Adjuster
Pilot Catastrophe Services
11.2022 - 03.2023
- Investigated and assessed residential and commercial property damage.
- Negotiated settlements and provided litigation referrals when necessary.
- Processed 15–30 claims per week, consistently meeting productivity benchmarks.
Auto Claims Adjuster
Pilot Catastrophe Services
10.2021 - 11.2022
- Managed total loss and catastrophe claims while coordinating with clients via inbound/outbound communication.
- Prioritized sensitive files and maintained high levels of customer satisfaction throughout the claims process.
Auto Bodily Injury / General Liability Adjuster
Continental Adjusters Inc.
12.2020 - 10.2021
- Provided technical support and estimate preparation for auto and liability claims.
- Reviewed repair documents, assessed damage, and ensured documentation integrity within ECS.
Education
Associate of Science -
Atlanta Technical College
01.2009
Diploma - undefined
Morrow High School
01.2004
Skills
- Claims Investigation & Resolution
- Estimating & Repair Assessment (Xactimate, ECS)
- Property & Auto Damage Evaluation
- Customer Relations & Communication
- Regulatory Compliance
- Knowledgeable of case law and imperative statutes
- Negotiation & Settlement Strategies
- Claims handling
Certification
- State Adjuster Licenses: Texas (Home State License # 3291859), Georgia, Alabama, Florida, North Carolina, South Carolina, Louisiana, and 5+ other states.
- Certifications: State Farm Auto and Property Certification, USAA Certification, TWIA Certified
Languages
English
Full Professional
Timeline
Litigation Examiner
American Family Insurance
02.2025 - Current
Claims Adjuster
American Family Insurance
07.2024 - 02.2025
Property Field Adjuster
Pilot Catastrophe Services
03.2023 - 07.2024
Property Insurance Claims Adjuster
Pilot Catastrophe Services
11.2022 - 03.2023
Auto Claims Adjuster
Pilot Catastrophe Services
10.2021 - 11.2022
Auto Bodily Injury / General Liability Adjuster
Continental Adjusters Inc.
12.2020 - 10.2021
Diploma - undefined
Morrow High School
Associate of Science -
Atlanta Technical College
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