Iquan Rainey
Duluth
Summary
Dedicated professional with a strong background in operations and staff training. Expertise in problem-solving and communication fosters a collaborative work environment, leading to improved operational outcomes and employee performance.
Overview
20
20
years of professional experience
Work History
General Manager
MAFGA Management
Douglasville
04.2025 - Current
- Managed daily operations to ensure efficient service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed training materials for new employees on company protocols.
- Implemented standard operating procedures for improved workflow efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operations Manager
American Freight Furniture
Conyers
03.2023 - 08.2024
- Trained and mentored team members on best practices for inventory management.
- Implemented safety protocols to maintain a secure work environment.
- Resolved customer inquiries and issues related to furniture delivery and assembly.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delegated work to staff, setting priorities and goals.
Truck Driver
NSD Ashley Furniture
Savannah
11.2022 - 03.2023
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Adapted to unexpected emergencies and route changes while maintaining schedule efficiency.
- Communicated with dispatchers regarding pickup and delivery times.
- Operated trucks to transport furniture to various locations.
- Loaded and unloaded furniture while adhering to safety protocols.
- Assisted in training new drivers on company policies and procedures.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Truck Driver
Scott Freight
Atlanta
11.2016 - 10.2022
- Operated trucks to transport furniture to various locations.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Loaded and unloaded furniture while adhering to safety protocols.
- Assisted in training new drivers on company policies and procedures.
Housekeeper
Courtyard by Marriott
North Wales
10.2014 - 11.2015
- Maintained thecleanliness of guest rooms and common areas daily.
- Managed laundry services, ensuring fresh linens for all guests.
- Assisted guests with requests while providing excellent customer service.
- Organized storage areas for cleaning supplies and equipment effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, andwiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain anorganized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Disinfected telephones, light switches and other frequently touched objects.
Granulation Tablet Compression Operator
West Ward Pharmaceutical
Eatontown
06.2006 - 08.2014
- Operated compression machines to prepare pharmaceutical products for packaging.
- Monitored equipment performance and reported any malfunctions to maintenance team.
- Ensured compliance with safety protocols and industry regulations during operations.
- Conducted routine quality checks on compressed tablets for consistency and integrity.
- Performed daily maintenance on compression equipment including changing oil and filters, lubrication, and inspecting for any issues.
- Checked for proper functioning of pressure relief valves during start-up process.
- Trained new employees on safe operation procedures for compressors.
Education
High School Diploma -
West Windsor Plainsboro High School
Plainsboro, NJ06-2006
Skills
- Operations management
- Staff training
- Inventory control
- Problem solving
- Team leadership
- Decision making
- Staffing
- Troubleshooting expertise
- Loss prevention
- Administrative skills
- Customer Service
- Process improvement
Timeline
General Manager
MAFGA Management
04.2025 - Current
Operations Manager
American Freight Furniture
03.2023 - 08.2024
Truck Driver
NSD Ashley Furniture
11.2022 - 03.2023
Truck Driver
Scott Freight
11.2016 - 10.2022
Housekeeper
Courtyard by Marriott
10.2014 - 11.2015
Granulation Tablet Compression Operator
West Ward Pharmaceutical
06.2006 - 08.2014
High School Diploma -
West Windsor Plainsboro High School