Irais Hernandez Gallegos
Workers Compensation Claims Coordinator
Jonesboro
Summary
Proven track record at The Bader Law Firm, enhancing client experience by streamlining workers' compensation claims, achieving timely resolutions. Excelled in teamwork, problem-solving, and Microsoft Office, significantly reducing claim resolution time. Demonstrated adaptability across roles, ensuring customer satisfaction and driving sales with strong bilingual communication skills.
Overview
9
9
years of professional experience
Work History
Workers Compensation Claims Coordinator
The Bader Law Firm
03.2022 - 01.2025
- Managed and tracked the progress of workers' compensation claims, filings, and required documents were met in compliance with legal standards.
- Coordinated the collection and organization incident reports, and legal documents to facilitate claim processing and resolution.
- Maintained detailed and accurate case files, ensuring all necessary information was readily accessible for attorneys, clients, and other involved parties.
- Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
- Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
- Assisted legal team in managing and disbursing settlement funds
Intake Coordinator
Lifestance Health
06.2017 - 03.2022
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
Customer Service Representative
LogistiCare Solutions
08.2016 - 06.2017
- Identified and resolved discrepancies and errors in customer accounts.
- Managed a high call volume scheduling medical transportation services.
Sale Associate
Kids Footlocker
11.2015 - 04.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GA 05.2001 -
Skills
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Microsoft Outlook, Word and Excel
Multitasking
Adaptability and flexibility
Task prioritization
Bilingual
Phone and email etiquette
Timeline
Workers Compensation Claims Coordinator
The Bader Law Firm
03.2022 - 01.2025
Intake Coordinator
Lifestance Health
06.2017 - 03.2022
Customer Service Representative
LogistiCare Solutions
08.2016 - 06.2017
Sale Associate
Kids Footlocker
11.2015 - 04.2016
High School Diploma -
Jonesboro High School
05.2001 -
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