Iran Alvarez
St. Marys
Summary
Experienced IT professional with a strong background in customer service and technical support. Proficient in Microsoft Office Suite and knowledgeable in Windows, MAC OS, and Linux operating systems. Skilled in network configuration, troubleshooting, and computer security. Adept at managing files, creating batch files, and developing disaster recovery plans. Experienced in Python programming, including data types, I/O operations, conditional statements, loops, and data collection objects. Proven ability to boost customer satisfaction and streamline processes through innovative solutions.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
WEX Inc.
1 2022 - 12.2023
- Provided exceptional customer service by addressing inquiries and resolving issues related to health benefits
- Collaborated with internal teams to escalate and resolve internal issues
- Processed claims and ensured accurate documentation and timely resolution for customer concerns
- Consistently achieved high customer satisfaction ratings with an average score of 95% over 24 months
Hostess
The Rustic
01.2019 - 12.2019
- Greeted guests and sat customers at tables
- Enhanced guests' experiences by fulfilling special requests during visits
- Managed and booked reservations with guests
Education
Associate of Science - Computer Information Technology
Florida State College at Jacksonville
07.2024 - Current
Skills
Microsoft Office Suite Proficiency
Windows Operating Systems Knowledge
Network configuration and troubleshooting
Computer Network Security
Python Fundamentals
Java Fundamentals
Operating Systems management
Software Installation
IT Service Management
Call Center Operations
Computer Proficiency
Timeline
Associate of Science - Computer Information Technology
Florida State College at Jacksonville
07.2024 - Current
Hostess
The Rustic
01.2019 - 12.2019
Customer Service Representative
WEX Inc.
1 2022 - 12.2023