Ireonna Duckworth
Student- Public Health
Conley
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Server/Bartender
Houston's Restaurant
02.2025 - Current
- Provide attentive, friendly service while anticipating guests' needs and ensuring a positive dining experience.
- Understand the menu, make recommendations, and pair food with beverages, including wine, and cocktails.
- Take and input orders promptly, ensuring all special requests are noted and communicated to the kitchen.
- Work effectively with kitchen staff and colleagues to ensure timely service and smooth operations.
- Address guest concerns professionally, and resolve issues to maintain satisfaction.
- Follow all food safety and cleanliness standards.
DRAKE Installation
VXI Global Solutions
06.2024 - 07.2025
- Handle customer inquiries through phone, email, or chat.
- Guide customers through installation or troubleshooting steps.
- Record details of customer interactions and solutions provided.
- Assist customers in understanding and using products or systems.
- Deliver high-quality service by adhering to company guidelines.
- Work with team members and supervisors to resolve complex issues.
- Meet or exceed goals, like call time, resolution rates, and satisfaction scores.
Assistant Property Manager/Leasing Consultant
Waldrop Station Condominiums
08.2022 - 10.2024
- Managed tenant relations, including rent collection and addressing maintenance concerns.
- Coordinated with maintenance teams to resolve issues efficiently.
- Assisted in leasing vacant units, including advertising and conducting property tours.
- Ensured compliance with property standards through routine inspections.
Server
The Cheesecake Factory
12.2023 - 05.2024
- Delivered exceptional service and hospitality to guests, ensuring memorable dining experiences.
- Assisted guests with menu selections, and provided recommendations to enhance their dining experience.
- Collaborated with team members to ensure seamless service and guest satisfaction.
- Adhered to company guidelines and standards to deliver high-quality service.
- Managed multiple tables efficiently in a fast-paced environment.
- Ensured compliance with food safety laws and regulations.
- Assisted in training new staff members, promoting a team-oriented environment.
Server/Hostess
Maggiano's Little Italy
08.2022 - 12.2023
- Provided exceptional customer service by greeting guests, and ensuring a positive dining experience.
- Assisted guests with menu selections, offering suggestions based on preferences, and dietary restrictions.
- Delivered food and beverages promptly, ensuring all orders were accurate, and served at the correct temperature.
- Upsold specials and menu items to increase sales while ensuring guest satisfaction.
- Handled payment transactions, including cash and credit card, accurately and efficiently.
- Followed all health and safety guidelines, ensuring compliance with food handling and sanitation standards.
- Trained new employees, providing guidance on restaurant procedures and customer service best practices.
Internship
Charles R. Drew Charter School Elementary
07.2021 - 08.2022
- Morning escort to class for preschool-kindergarten students. Lunch dismissal. After school care and dismissal. Extra help/tutoring for preschool-2nd grade. Field trip chaperone and assistant. Overlooking class activities and crafts.
Collections Representative
Sequium Asset Solutions
01.2021 - 03.2022
- Contacted customers to collect payments on overdue accounts through phone, email, and mail.
- Negotiated payment plans with clients to resolve outstanding debts, and ensure timely payments.
- Assisted clients in understanding their debts, offering support and guidance on payment options.
- Met or exceeded monthly collection goals, consistently achieving high performance metrics.
- Addressed customer concerns, disputes, and questions promptly, maintaining a high level of customer service.
- Collaborated with other departments to resolve issues efficiently, and ensure proper account management.
Hostess
The Cheesecake Factory
04.2020 - 09.2021
- Seated guests
- Booked and confirmed reservations
- Answered and monitored phone calls
- Provided excellent customer service
- Trained new employees
Nanny/Caregiver
Care.com
07.2020 - 05.2021
- Meal prep, Laundry, Check Ins, Making sure in and out of class on time, Study Time, Dinner Prep, Bedtime Prep.
Cashier/ Sales Associate/ Operational Manager
Foot Locker
11.2019 - 11.2020
- Customer Service. Cashier Duties. Locating stocks. Problem Solving. Packaging shipments. Lead Cashier. Money Handling. Counting in and out register. Paperwork organization.
Office Manager
JD Automotive Care Services
07.2017 - 08.2019
- Maintained office efficiency by organizing operations and procedures
- Processed daily transactions
- Fulfilled clerical activities.
- Build rapport with customers, assess their vehicle preferences and budget, and recommend suitable cars from the dealership's inventory.
- Explain vehicle features, specifications, and benefits, while answering questions to ensure the customer understands the product.
- Negotiate prices, manage trade-in appraisals, and facilitate financing or leasing options to close sales effectively.
Education
Bachelor of Science - Public Health
Western Governors University
Millcreek, UT08.2025
Master of Science - Public Health
Western Governors University
Salt Lake City, UT09-2027
Skills
- Serving Experience
- Front Desk
- Host/hostess experience (1 year)
- Hospitality (2 years)
- Microsoft Word
- Retail Sales
- Microsoft Excel
- Early childhood education
- Customer Service
- Fine dining experience
- Cash handling
- Writing skills
- Supervising experience
- Live chat
- Guest services
- Clerical experience
- English
- Operations Management
- Word processing
- Computer skills
- Office management
- Tutoring
- Computer literacy
- Typing
- Childcare
- Retail sales
- Project management
- Clerical Experience
- Hospitality
- Wine knowledge
- Schedule management (4 years)
- Microsoft Powerpoint
- Data Entry
- Communication skills
- Organizational Skills
- Property Leasing (2 years)
Certification
CPR October 2017 to Present
Timeline
Server/Bartender
Houston's Restaurant
02.2025 - Current
DRAKE Installation
VXI Global Solutions
06.2024 - 07.2025
Server
The Cheesecake Factory
12.2023 - 05.2024
Assistant Property Manager/Leasing Consultant
Waldrop Station Condominiums
08.2022 - 10.2024
Server/Hostess
Maggiano's Little Italy
08.2022 - 12.2023
Internship
Charles R. Drew Charter School Elementary
07.2021 - 08.2022
Collections Representative
Sequium Asset Solutions
01.2021 - 03.2022
Nanny/Caregiver
Care.com
07.2020 - 05.2021
Hostess
The Cheesecake Factory
04.2020 - 09.2021
Cashier/ Sales Associate/ Operational Manager
Foot Locker
11.2019 - 11.2020
Office Manager
JD Automotive Care Services
07.2017 - 08.2019
Bachelor of Science - Public Health
Western Governors University
Master of Science - Public Health
Western Governors University
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