Iris Alford
Atlanta,Ga
Summary
Professional talent management expert with extensive experience in recruitment and employee development. Adept at streamlining hiring processes and enhancing candidate experience. Known for strong team collaboration and results-driven approach, ensuring adaptability to changing needs and effective communication skills.
Overview
8
8
years of professional experience
Work History
Talent Advisor
SURGE
12.2024 - Current
- Developed talent acquisition strategies aligning with organizational goals and workforce needs.
- Managed end-to-end recruitment processes, enhancing candidate experience and employer branding.
- Collaborated with hiring managers to identify role requirements and refine job descriptions effectively.
- Conducted comprehensive market research to inform competitive salary benchmarks and talent sourcing strategies.
Tax Preparer/Customer Service
Hands of Time Tax Service
02.2017 - 09.2024
- Set up meeting with clients, advise clients of the tax preparation process, prepare and submit over 300 error free tax returns for clients, audit tax forms for completeness and accuracy, handle communication with clients and tax authorities, and build relationships with clients to promote and grow the business.
- Prepared and filed federal and state tax returns for individuals and small businesses.
- Mentored junior staff on tax preparation processes and software usage.
- Conducted client consultations to gather necessary information for accurate tax filings.
Assistant Customer Service Manager
Home Depot
01.2021 - 01.2023
- Led customer service initiatives to enhance team performance and customer satisfaction.
- Developed and implemented strategic plans to align department goals with organizational objectives.
- Led 15 cross-functional teams to enhance operational efficiency and streamline processes.
- Collaborated with cross-functional teams to streamline communication and improve service delivery standards.
- Analyzed customer feedback to identify trends, implementing solutions that increased overall service effectiveness.
Education
Certificate of Technical Studies - Medical Billing and Coding
Sandford Brown Institution
Atlanta, GA08.2012
High School Diploma -
Newnan High School
Newnan, GA05.2006
Skills
- Expertise in time management, leadership, oral and written communication, computer literacy, presentation competency, interpersonal skills, and problem solving
- Management
- Payroll
- Leadership
LEADERSHIP
- Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
- References available upon request.
Timeline
Talent Advisor
SURGE
12.2024 - Current
Assistant Customer Service Manager
Home Depot
01.2021 - 01.2023
Tax Preparer/Customer Service
Hands of Time Tax Service
02.2017 - 09.2024
Certificate of Technical Studies - Medical Billing and Coding
Sandford Brown Institution
High School Diploma -
Newnan High School
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