Iris Caldwell
Grovetown,GA
Summary
Adept at leading teams, optimizing operations, and driving revenue growth. Proven expertise in training, performance evaluations, and cost-control measures, ensuring exceptional customer satisfaction and operational efficiency. Committed to fostering a positive work culture and achieving consistent results.
Overview
6
6
years of professional experience
Work History
Flex Manager
Cookout
08.2023 - 05.2024
- Supervise training programs, achieving seamless onboarding and consistent skill proficiency
- Implemented inventory management systems, reducing waste and improving cost efficiency
- Cultivated an positive work culture, enhancing team morale and reducing employee turnover
- Analyzed sales data to identify trends, driving targeted marketing efforts and increasing revenue
- Conducted performance evaluations, identifying areas for improvement and implementing targeted training solutions
- Spearheaded cost-control measures, significantly reducing operational expenses while maintaining quality
- Revamped scheduling processes, ensuring optimal shift coverage and enhancing operational efficiency
- Led cross-departmental initiatives, fostering collaboration and streamlining communication for improved workflow
- Facilitated team-building activities, strengthening interpersonal relationships and boosting overall productivity
General Manager
Zaxbys
04.2020 - 02.2022
- Led customer service training, boosting sales and enhancing customer satisfaction
- Surpassed sales and volume goals, consistently exceeding budget targets
- Communicated sales strategies to an area team, providing timely performance feedback
- Set and achieved weekly sales goals, driving measurable growth
- Ensured store safety, optimal conditions, and superior service, meeting company standards
- Led team to surpass budget sales and volume goals, enhancing store performance and profitability
- Communicated effectively with area team, providing timely feedback to drive sales growth and improve strategies
- Ensured exceptional customer experience by maintaining safety, store conditions, and service standards
- Developed weekly sales goals, fostering goal-oriented culture that motivated staff and increased revenue
- Actively role-modeled excellent customer service, contributing to team development and customer satisfaction
General Manager
Gas Express
02.2018 - 03.2020
- Responsible for maximizing merchandise and gasoline sales
- For teaching in role modeling proper customer service send message to increase sales
- Communicate sales and possibility goes to an area team and provide timely feedback on results
- Actively developing and setting weekly goal sales
- Ensure overall customer experience including safety store conditions and appearance in stock efficiency pricing and service needs or exceeds established company standards
- Manage daily restaurant operations including Scheduling, Hiring, Training, and Development in team members
- Ensure full implementation of new hire orientation training program
- Oversee all store ordering, truck delivery, and inventory
- Supervise and motivate team members, shift leaders and assistant managers
- Have great working knowledge of all equipment and maintenance
- Good communication skills
- Maintain a attitude of flexibility that allows for performance above this position
Education
Diploma -
Glenn Hills Highschool
Augusta, GA01.2008
Skills
- Production Management
- Food Safety
- Operational Standards
- Team building
- Coaching
- Onboarding
- Policy and Procedures
- Team Management
- Delegations
Timeline
Flex Manager
Cookout
08.2023 - 05.2024
General Manager
Zaxbys
04.2020 - 02.2022
General Manager
Gas Express
02.2018 - 03.2020
Diploma -
Glenn Hills Highschool
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