Iris Flores Turcios
Gainesville
Summary
Customer service professional with 5 years of experience assisting customers, resolving concerns, and creating positive experiences. Skilled in communication, product knowledge, and helping customers find the right items to meet their needs. Dependable team player who works well in fast-paced environments and focuses on delivering excellent service.
Overview
5
5
years of professional experience
Work History
Food and Beverage Captain
Chattahoochee Country Club
Gainesville, GA
03.2021 - Current
- Addressed member complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Worked well in a team setting, providing support and guidance.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Built and maintained positive relationships with members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Receptionist
Fox, Chandler, Hicks, McKinnon & Cassert, LLP
Gainesville, GA
08.2022 - 02.2023
- Resolved customer issues and notified supervisors immediately when problems emerged.
- Organized legal filing system to maximize efficiency.
- Answered the phone system and transferred callers to the appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Early Childhood Education
University of North Georgia
Gainesville, GA05-2028
High School Diploma -
Gainesville High School
Gainesville, GA05-2022
Skills
- Supportive communication style
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
Front Desk Receptionist
Fox, Chandler, Hicks, McKinnon & Cassert, LLP
08.2022 - 02.2023
Food and Beverage Captain
Chattahoochee Country Club
03.2021 - Current
No Degree - Early Childhood Education
University of North Georgia
High School Diploma -
Gainesville High School