Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iryna Zbavden

Alpharetta

Summary

Results-driven Store Manager with expertise in team leadership, customer service, and inventory management. Proven ability to enhance operational efficiency and customer satisfaction, driving revenue growth in high-volume retail environments. Ready to leverage expertise to improve operational performance and customer engagement. Dynamic professional with extensive experience in retail management and logistics. Strong background in handling customer concerns, coaching service teams, and tracking client satisfaction trends.

Overview

10
10
years of professional experience

Work History

Store Manager

Alvins Island
Miramar Beach
10.2023 - 12.2024
  • Organized promotional events to enhance product visibility.
  • Collaborated with team members to meet project deadlines and objectives.
  • Managed inventory and supplies to maintain material availability.
  • Prioritized tasks to efficiently achieve service goals.
  • Identified customer needs promptly and effectively.
  • Resolved issues with knowledgeable service, promoting high customer satisfaction.
  • Delivered excellent service through face-to-face and phone interactions.
  • Conducted software and system testing to ensure quality and reliability.

Lead Manager

U-Call Transportation INC
Cumming
02.2021 - 08.2023
  • Lead Management Supervisor
    U-Call Transportation, Cumming, GA
    November 2018 – December 2022
    Supervised a team of 6 dispatchers in a fast-paced logistics environment, ensuring efficient load assignments and timely deliveries.
    Managed incoming freight leads, communicated with brokers and shippers, and built strong, ongoing relationships to grow business partnerships.
    Assigned routes to drivers based on load availability, location, and delivery windows, minimizing downtime and maximizing efficiency.
    Verified rate confirmations and bills of lading (BOLs), ensuring accuracy and compliance with shipping agreements.
    Reduced delivery delays and improved operational flow by streamlining dispatch processes and proactively resolving route issues.
    Played a key role in company growth by enhancing broker communication, expanding network partnerships, and improving lead response times.
    Utilized a variety of logistics and load board platforms including DAT, Truckstop, Convoy, Bobtail, TQL Dashboard, RXO Drive, TruckerPath, Amazon Relay, and Truckloads.
    Maintained records, invoices and load confirmations using QuickBooks and Excel for administrative and billing support.

Store Manager

Alvins Island
Miramar Beach
02.2015 - 12.2020
  • Supervised a team of 50 employees in a high-volume retail environment catering to both local customers and seasonal tourists.
  • Oversaw daily store operations, including opening/closing procedures, visual merchandising, and maintaining a clean and organized store layout.
  • Created and managed employee schedules, ensuring proper coverage and efficient workflow during peak and off-peak seasons.
  • Monitored inventory levels, managed shipments, and improved inventory supply accuracy through effective stock control practices.
  • Trained and developed new staff in customer service standards, POS operation, product knowledge, and sales techniques.
  • Delivered exceptional customer service, leading to consistent positive feedback and repeat business.
  • Increased store revenue through improved team performance, customer engagement, and optimized inventory management.
  • Utilized Retail PRO, Microsoft Dynamics AX, Excel, and Word for sales tracking, reporting, and store operations.

Education

High School Diploma -

University of Technology
Krakow
10-2012

BBA - Tourism And Hospitality Management

Institute of Tourism
Kyiv Ukraine
06-2010

Skills

  • Inventory management
  • Product merchandising
  • Customer service
  • Sales reporting
  • Team leadership
  • Problem solving
  • Employee training
  • Project management
  • Conflict resolution
  • Work Planning and Prioritization
  • Customer feedback analysis

Languages

Polish
Full Professional
Ukrainian
Native/ Bilingual
English
Full Professional
Russian
Native/ Bilingual
Uzbek
Limited

Timeline

Store Manager

Alvins Island
10.2023 - 12.2024

Lead Manager

U-Call Transportation INC
02.2021 - 08.2023

Store Manager

Alvins Island
02.2015 - 12.2020

High School Diploma -

University of Technology

BBA - Tourism And Hospitality Management

Institute of Tourism

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Iryna Zbavden